🐈
» Forums » Support » Unhide Chats
Page options
Raheim's avatar
Raheim B Community Member

Unhidding a message

How do I unhide a message that was previously hidden in old conversations?

38 REPLIES 38
Jaswinder's avatar
Jaswinder S Community Member

Hello All,

 

A few months back, I had hidden some clients from my Upwork chat which was easy to unhide in the last version of Upwork. 

 

In the current layout, I'm not able to unhide the previous chat. I don't know the names of clients whom I have hidden but now want to recover them. Any solution for this?

Jaswinder's avatar
Jaswinder S Community Member

 Few days back I made some client hidden and don't remember their name. So, now i want to recover/unhide them but can't find option to unhide. Previously it was possible but not with newer version of upwork.

 

Anyone can help me?

 

Note:: i don't remember their names so don't suggest that search their name in search box. I'm serious for it.

Biljana's avatar
Biljana V Community Member

Do you remember the catagory of this client: interview only, unread, etc? If you go to the message search box, there are three dots, if you click them you will get those options to search. 

 

Edit: I just saw the hidden ones are not shown this way. 

Jaswinder's avatar
Jaswinder S Community Member

Yes, i have checked through 3 dots option but not really helpful. Need different solution for it.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Jaswinder,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep

Jaswinder's avatar
Jaswinder S Community Member


Pradeep H wrote:

Hi Jaswinder,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep


Sound good, i will be waiting for the agent support.

Renee's avatar
Renee B Community Member

There really needs to be a better system for this. I'm honestly shocked that you removed the simple sort option to show hidden messages. This makes no sense at all. 

Hend's avatar
Hend G Community Member

Hi,

 

I have hidden some of my Upwork Chats in messages, how can I restore/unhide those chats?

 

Regards,

Joseph's avatar
Joseph Z Community Member

Good luck.

Kelly's avatar
Kelly B Community Member

This is absurd. There has to be a simple way to unhide messages/clients. I can't be expected to remember anyone's name; I can't remember why I opened the refrigerator. Petra was always the best at stuff like this. I miss Petra. Surely you could unbanish her at this point. She's served her time and she was an invaluable asset to this community.

Ralph's avatar
Ralph U Community Member

Hi Kelly,

As far as finding all of your hidden messages, just follow the pic example below.

To unhide a message completely, you would have to message the person first and then wait for them to reply which I believe brings the hidden message back into your inbox.

Hidden Messages.jpg

Souhil's avatar
Souhil N Community Member

THE ANSWER IS TO STAR******* THE HIDDEN CONVERSATION, LOG OUT - LOG IN -  AND THE HIDDEN MESSAGE THREAD WILL RETURN TO YOUR MAIN MESSAGES ! WOOP WOOP

Sarah's avatar
Sarah R Community Member

This didn't work for me. The hidden message won't even show up in the favorites, even though if you go to hidden messages, it is starred.

Arjay's avatar
Arjay M Retired Team Member

Hi Sarah,

 

You can find a hidden conversation by typing the client's name or a phrase you remember from the conversation into the search bar above your messages or using the filters to search through hidden and archived conversations. You may want to check this help article to learn more, and let us know if you need further assistance; we'll look further into that for you.

 

~ Arjay
Upwork