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gjorgjievski1991
Community Member

Upwork Desktop App is not working. I can't submit a request on the app or in the browser help center

Today, when I started working, the daily hours were shown from yesterday and showed a connection lost on the tracker. I tried closing and opening the app, restarting my PC, and finally reinstalling the app. Still the same issue. I tried to get support through the app, and it said that the message couldn't be sent. Then I cleared the cookies on the browser as instructed here . Still nothing. Then I deleted the Upwork folder as instructed from the same link. Now the Upwork tracker is not opening at all; it shows the "checking if the site connection is secure" screen constantly. I tried to submit a request through the browser form BUT the form does not appear as shown below in the photo. My friends can't access the form as well; I also tried accessing the form from another device and browser, but had the same issue.

 

I also tried working from another PC, and the issue is still the same. On the tracker, it shows connection lost; it is taking SS, but they are not uploading to the work diary.

 

My last hope is here. Thank you.

ACCEPTED SOLUTION
759e32fa
Moderator
Moderator

Hi Ivan,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork

View solution in original post

4 REPLIES 4
759e32fa
Moderator
Moderator

Hi Ivan,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork

Thanks AJ.

Hello! I have the same issue. Connection Lost. Couldn't send and report issue as well in Support and Feedback.


I already tried restarting my router, changed internet connection, reinstall app, signed out/in, clear cookies in upwork and restarted app. Thanks!

ArjayM
Community Member

Hi Melesa,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork
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