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ยป Forums ยป Support ยป Upwork doesn't want to link with my Payoneer ...
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joeabas
Community Member

Upwork doesn't want to link with my Payoneer account

Upwork doesn't want to link with my Payoneer account I called the bank and nothing wrong with my card so could fix that for me.

28 REPLIES 28
bstojadinovic
Community Manager
Community Manager

Hi Yousef, 

 

Are you trying to add your Payoneer card as a billing method? Could you please clarify the issue you're experiencing so that we can address it accordingly? 

~ Bojan
Upwork

this's the problem

Thank you for following up with additional information, Yousef.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

~ Bojan
Upwork

Hello Bojan, The problem still up and I really need someone could help to add my Payoneer account

Hi Yousef,

 

I checked your account, and I can confirm that our team reached out to you to assist you regarding your issue with adding your Payoneer account. Please check your ticket number: 29472318 where they have provided more information to you. If you need further assistance, please feel free to click on the option to create a follow-up so our team can assist you. Thanks. 

~ Joanne
Upwork

Hey, I still have the same problem and I need something to fix The card
active and there's no problem with the card, could you please do something
about it?

One of our team members will reach out and assist you directly via a support ticket, Yousef. Thank you.

~ Joanne
Upwork

you guys aren't doing anything though. the rest of us would like to see a resolution. that's why he keeps posting here. 

Hi Sydney,

 

Could you please share more information about the issue you're experiencing so that we can assist you accordingly or have the correct support team assist you?

 

Thank you.

~ Bojan
Upwork

Hello, I also have the same issue. Can you please help me? I cannot also connect my Payoneer as my billing method. 

santos1142_0-1647314571089.png

 

Hi Joshua, 

Could you please confirm if basic troubleshooting steps such as clearing your cookies or using a different browser doesn't resolve your issue? 


~ Avery
Upwork
f64921b1
Community Member

I'm having the very same issue

It keeps saying "This source of funds could not be associated with your current account. Please submit a new request using an alternate email address".

 

 

 

 Please help me!...

 

 

 

Tried to set up my payoneer account but each time I logged in it keeps saying

 

"This source of funds could not be associated with your current account. Please submit a new request using an alternate email address".

How can I fix this?

 

 

 Please help me!...

Hi Audrey,

 

One of our agents will reach out to you directly to assist you with this concern.

 

Thank you! 

~ Bojan
Upwork

Hello. I'm experiencing the same issue. Can you please help me fix this?

 

59131a48_0-1659864953362.png

 

Hi Coleene,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
katerintseva
Community Member

Hi! I have the same problem. I've cleaned cache, cookies, and tried another browser. The email for accounts is the same. Nothing helps. 

katerintseva_0-1653921150315.png

 

Hi Kateryna,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola
Upwork

I have also this issue:

Unable to associate this funding source with your existing account.

Hi Salah,

 

Please know that the name on your Payoneer account must match your verified name on Upwork. Could you please confirm if that is the case and if you're still experiencing issues? Please check out this help article for general information on how to add a Payoneer payment method.

 

~Andrea
Upwork
d47605aa
Community Member

Unable to associate this funding source with your existing account. 

what to do. kindly resolve my issue

Hi Naveed,

 

Thank you for your message. Could you please confirm if your name on the payment method matches the registered name on Upwork?

 

Thank you,

Pradeep

Upwork
74925c6e
Community Member

Hello. I am also experiencing the same problems. 

The error is:

Unable to associate this funding source with your existing account.

 

I have made sure the name of in my Upwork and  Payoneer are the same and I have also cleared the caches and cookies on my browser.

Hi Edward,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork
huzaifaahmed01
Community Member

Did your issue resolve? And How?

Hi Huzaifa,

 

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork
dbe1de84
Community Member

Hi,

 

I am experiencing the same issue could you please help me to solve it. I tried different browsers deleted all cookies and caches but nothing helps, I would really appreciate your support.

 

dbe1de84_0-1695293123150.png

 

Hi Maja,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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