Upwork ignores all my tickets and closes them

[#1]

My account has recently been blocked. I have tickets where I complain about a serious situation that is happening but nobody answers. Even worse, you close my tickets without answering.
Would it be possible to answer???

Here is one of mine ticket :#49915220

[#2]

Hello Robin,

I am sorry to hear about your account status. I checked and see that you are already in correspondence with our team on your support ticket. I want to assure you that we have received your recent message, and the agent handling your concern will respond to you shortly. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.