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612d85ad
Community Member

Urgent Assistance Needed: Refund Request for Unsatisfactory Work by Upwork Freelancer

Hello,

I recently hired a freelancer through Upwork and paid him $100 to customize my Shopify store, improve SEO, and create a marketing campaign. Unfortunately, the results did not meet the promised expectations. Despite his claims of working on multiple large stores, the quality of work delivered was subpar, and I have evidence supporting these claims.

I requested a refund due to the unsatisfactory work, but the freelancer refused to approve it. I am seeking your assistance in resolving this issue and obtaining the refund I believe I am entitled to.

Thank you for your help.

1 REPLY 1
LuiggiR
Moderator
Moderator

Hi Mazen,

 

I'm sorry to learn about your experience with the freelancer. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
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