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Karim's avatar
Karim K Community Member

Verification email not received

Hi dear,

I didn't receive any verification email even after re-sending it so many times
Can you please help me with this ?

Thanks

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Karim,

I will report this problem, and have one of our teams follow up on your email.

~ Goran
Upwork

View solution in original post

260 REPLIES 260
Luiggi's avatar
Luiggi R Moderator

Hi Polina,

 

I checked your account and it looks like you were able to verify your email address when you initially registered. 

~ Luiggi
Polina's avatar
Polina A Community Member

But unfortunately I didn't get an email for an ID verification interview til this day. So my account is not verified.

Please, could you tell me what's the issue?

Nikola's avatar
Nikola S Moderator

Hi Polina,

 

Thank you for following up. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

 

~ Nikola
Polina's avatar
Polina A Community Member

What do I need to do in order to be required to earn ID verification? Because I've been waiting for the email with ID verification for 6 months now and have sent plenty of proposals to clients. It's impossible to get the offer without it. So please, help me to solve this problem.

Katya's avatar
Katya D Community Member

I have tried following your advice, but I still do not see the email. Please assist

Luiggi's avatar
Luiggi R Moderator

Hi Katya,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Seven's avatar
Seven A Community Member

Hi Goran,

I have the same problem and not recieved communication from Upworks. 

Please help.

Sven

Goran's avatar
Goran V Retired Team Member

Hi Jerico,

Yes one of our team members will investigate this further. Thank you for reporting.

~ Goran
Upwork
Ann Carla's avatar
Ann Carla A Community Member

Good Day

 

I'm still waiting on my eamil verification for the last 3 days, i try to re-sending it, i received one email but there is no link on it, please help me on this.

 

thank you

Goran's avatar
Goran V Retired Team Member

Hi Olga,

One of our team members will contact you directly and assist you with this.

~ Goran
Upwork
Vimal's avatar
Vimal K Community Member

Hi ,

 

I am not recieving any verification email. Also I have checked span there is no verification email.

Can you please check. 

Nina's avatar
Nina K Community Member

Hi Vimal,

A member of the team will be reaching out to you directly to assist you, thank you.

~Nina
John's avatar
John B Community Member

i cant have my verify email please someone help???

Nina's avatar
Nina K Community Member

Hi John,

Please make sure you entered the correct email address, check your inbox and spam folder, and if you can't find the email use the option to re-send it. If that doesn't help, please enter an alternative email address.

~Nina
Dino's avatar
Dino S Community Member

I have tried everithing in this topic, but still have not received verrification email. Any help?

Nina's avatar
Nina K Community Member

Hi Dino,

If you have already ensured that you entered the correct email address, checked your inbox and spam folder and made sure that are no spam filters preventing it from coming through, then please enter an alternative email address.

~Nina
Steve's avatar
Steve W Community Member

I have tried so many times but never received any verification email. And yes I have checked my spam/junk email folders.  Obviously, I am not the only person having this problem if I read the postings from the forums properly,  Help!

Ryan's avatar
Ryan C Community Member

Hello Steve,

 

We're sorry to hear that. We have escalated your concern. One of our representatives will get in touch with you shortly. Thank you.


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Mae Laurice's avatar
Mae Laurice V Community Member

I encountered this too

Prathamesh's avatar
Prathamesh P Community Member

I am facing the same issue, even after hitting send verfication mail. I am out of limit and yet haven't received one. Can anyone help?

Joanne's avatar
Joanne P Moderator

Hi Prathamesh,

 

I'm sorry to hear that. I see that you already have a ticket for this issue. Someone from the team will be updating the ticket to assist you directly. Thank you!

~ Joanne
Upwork
Vadym's avatar
Vadym C Community Member

Hello,

I have the same problem. I've already checked my "Spam" and "Junk" folder - they are empty. Tried to re-send verification e-mail and change my e-mail - no success. Please help me

Ryan's avatar
Ryan C Community Member

Hello Vadym,

 

Sorry about that. The team already removed the bounce email. Please try again resending the verification e-mail. If you ever encounter the same problem again, feel free to reach out to us here at any time.

 

Thank you.

 


Untitled
Vadym's avatar
Vadym C Community Member

Thanks, Ryan! I received e-mail Cat Happy

Prescott's avatar
Prescott B Community Member

I have submitted multiple requests to have a email resent to my email to verifiy so I can continue to register my profile, but with no luck, could you please help me.
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