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Karim's avatar
Karim K Community Member

Verification email not received

Hi dear,

I didn't receive any verification email even after re-sending it so many times
Can you please help me with this ?

Thanks

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Karim,

I will report this problem, and have one of our teams follow up on your email.

~ Goran
Upwork

View solution in original post

260 REPLIES 260
Angela's avatar
Angela H Community Member

I'm all sorted now Goran, thanks!

Robert's avatar
Robert F Community Member

Please help me sir. I'm having the same issue. I tried to change my profile email from my personal email to my business email but would never recieve the verification email. I then deleted the profile and tried to set up a profile using my business email from the get go. Still not receiving the verification email. I have checked spam and every other folder in my Gsuite business email account and still nothing. Please help. 😞

Goran's avatar
Goran V Retired Team Member

Hi Robert,

 

Please try resending the email again and checking your junk and spam folders as well. Thank you.

~ Goran
Upwork
Jon's avatar
Jon C Community Member

Hi,

I am having the same problem. I have checked several times that the email is correct. I also checked my spam folder. There is nothing. I want to get started soon.

Hope someone can help me.
Thanks!

 

Goran's avatar
Goran V Retired Team Member

Hi Jon,

 

I`m sorry about the inconvenience this had caused you. Our team reached out to you via ticket and email to assist you further with your email verification.

~ Goran
Upwork
Sheperahmed's avatar
Sheperahmed A Community Member

Hi


I didn't receive any verification email even after re-sending it so many times
Can you please help me with this? I check my spam but did not get. my email is 

**Edited for Community Guidelines**

 

Thanks

Sheper Ahmed

Nikola's avatar
Nikola S Retiring Moderator

Hi Sheperahmed,

 

One of our team members already reached out to you directly via a support ticket to assist you further with your verification. You can access your tickets here. Please follow up on the ticket so that our team can assist you further.

~ Nikola
Sheperahmed's avatar
Sheperahmed A Community Member

Hi

But i did not getting him. I mean support ticket to assist. This is my email address:

**Edited for community guidelines**     

Bojan's avatar
Bojan S Community Manager

Hi Sheperahmed,

 

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.

~ Bojan
Upwork
Sheperahmed's avatar
Sheperahmed A Community Member

Hi,

I checked my email. But i did not get any email from upwork. Here is my email address:

**Edited for community guidelines**     

Bojan's avatar
Bojan S Community Manager

Hi Sheperahmed,

 

I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via email as soon as possible. Thank you for your patience.

~ Bojan
Upwork
Jacque's avatar
Jacque C Community Member

I have reach the maximum request for verification email. No verification has been sent to my email. 

 

Thanks

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Jacque.

 

One of our team members will reach out to you directly to assist you with your email verification process.

~ Bojan
Upwork
Ibrahim's avatar
Ibrahim S Community Member

Hello, 

 

I have the same problem, I think I installed the 2-step authentication method, I did not get the QR to activate it to my mobile, when I try to log in to my emial the email is lost as the agency I worked for not paying it anymore and I can not get to the inbox. 

 

now I want to update my setting and install my old personal email again, I also re-install my Lap top windows, I was familiar with the security question but now it is asking for 6-digits which I do not have. 

 

Please check as I can not log in to my account or update the setting from anywhere

Best Regards, Ibrahim

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ibrahim,

 

One of our agents will reach out to you directly via email to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Gargi's avatar
Gargi S Community Member

Hi,

 

I am not getting the verification emails. I checked smap and everywhere, but there was  no email from upwork.

 

Thanks for your help

Bojan's avatar
Bojan S Community Manager

Hi Gargi,

 

We checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
Gargi's avatar
Gargi S Community Member

I could get this email but no email from Upwork domain. I checked every
place possible.

Thanks,
Bojan's avatar
Bojan S Community Manager

Hi Gargi,

 

It looks like you were able to successfully verify your email address. Feel free to reach back to us if you need any further assistance.

 

Thank you!

~ Bojan
Upwork
Priya's avatar
Priya G Community Member

Hi dear, I didn't receive any verification email even after re-sending it so many times Can you please help me with this ? Thanks

Priya's avatar
Priya G Community Member

Hi dear, I didn't receive any verification email on my **Edited for Community Guidelines** 
mail ID, even after re-sending it so many times Can you please help me with this ? Thanks

Goran's avatar
Goran V Retired Team Member

Hi Priya,

 

Please try to resend the verification email one more time and don't forget to check your junk and spam folders as well. Thank you.

~ Goran
Upwork
Arif's avatar
Arif C Community Member

Hi dear,

I didn't receive any verification email even after re-sending it so many times
Can you please help me with this?

Andrea's avatar
Andrea G Community Manager

Hi Arif,

 

Could you please check your junk/spam folder in case the emails are being sent there?

 

~Andrea
Mae Laurice's avatar
Mae Laurice V Community Member

Hi Andrea, 

 

I'm new in Upwork. I did not receive any email from Upwork stating that I can now verify my account.