Waiting for connection...

[e11bb81d]

All day yesterday and today, I have a connection problem when I log in from a computer. My Internet is good, there are no such problems in the application, only when I log in from the browser. The problem is only with the Upwork page, other sites work without problems. What could be the problem?
Thank you. 

[pradeephele]

Hi Anastasiia,

Thank you for reaching us. I am sorry to hear about the trouble accessing the Upwork website. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[e11bb81d]

Yes, I read other requests on the same topic, already cleared the cache and tried different browsers, but the problem did not disappear. 

[a68c29ee]

Same issue here on macOS 13.4 with Chrome on the Messages page. Upwork is unusable because of this bug, and customers have been reporting it for almost a year. It is absolutely insane that this has not been fixed. Our company is considering leaving the platform because of this- we can't get any work done.

[cf3f591f]

I am having the same issues since yesterday, I have cleaned all the cookies and the rest of what describing in 5 previous topics... 
Please, Upwork, tell us how to fix it or fix this one

[1d501218]

I'm having the same issue. It's super frustrating that Upwork support keeps asking for the same resolution and hoping for the best, treating customers like idiots. Just stop it guys. Tell us what's going on so that we can plan how to proceed. For now, I'm moving my relationships out of Upwork and into private emails. Maybe I'll do the same with my payments.

[759e32fa]

Hi John,

I'm sorry to hear you've had an upsetting experience. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[0a9a6b82]

I'm facing the exact same issue (only on my Mac with Google Chrome, if I use the Upwork app on my iPad/phone, I don't see the error message, and I'm using the same Wi-Fi)

[pradeephele]

Hi Samuel,

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[2b536a5d]

I also can't do anything as its "waiting for connection:-  I cleared cache and cookies and still same problem. I have been with Upwork for less than a day and already problems.

[luiggi_rosado]

Hi David,

I'm sorry to hear this is also happening to you. Did you also try checking from a different browser? Don't hesitate to let us know if the problem persists and we'll assist you further. 

[30d4ebef]

I am currently facing this issue and it has rendered many functionalities inaccessible. It is now clear that this problem is faced by people using Mac OS. I would like to request Moderators on behalf of all the people encountering this issue to refrain from proffering advice to clear cookies or change browsers. Instead, I suggest considering hiring someone with the right skills from platforms like "Upwork" to fix this persistent bug.

[759e32fa]

Hi Advait,

I understand that you're frustrated regarding this issue. However, please keep in mind that our team would need to isolate the issue by going through basic troubleshooting steps first. If the issue persists, then we escalate to the relevant team.

Most of the time, by doing a few basic troubleshooting steps, the issue gets resolved. Again, if not, our support team will then step in to assist further.