We found a problem with your primary billing method and to put it on hold. Update it now MSG

[cgowin]

Regardless of what I do to ensure all of my billing credentials are current and up to date, I still receive this message. I checked the forums to look for duplicates of this before posting and none provide a direct solution other than moderator posting a ticket. What can I do to rememdy this?

Chris

[6519e0a9]

Likewise, I'm dealing with the same issue.  I have no way of contacting support to remove the financial limits.  I have a week worth of work that has been delayed and is causing me to loose money.  Can someone provide support on this matter?

[812dd08c]

Hi Christopher and Duane,

W certainly understand how you want these issues with your accounts resolved immediately. However, please understand that we cannot disclose any personal/account information or any actions taken on an account here in the Community due to privacy reasons.

I was able to escalate both of your concerns to the appropriate team. One of the members will be assisting you further via a support ticket for more details and assistance on how to resolve this. You can access your tickets on this page and please don't hesitate to communicate if you have questions.

[cgowin]

Thank you.

[6519e0a9]

Thanks!

[6d7ebfee]

Same issue here ! Mighty frustrating - please sort.

[759e32fa]

Hi Peter,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[mogsta]

Me too. Do I really need to start a new Community post when this is obviously an ongoing issue?

Could a moderator please escalate this with support for me too, since there's no obvious way to contact Support.

I've just come back to UpWork after 4 years away, and this issue is stopping me from making a project hire...