Jan 30, 2023 11:57:36 AM by Christopher G
Regardless of what I do to ensure all of my billing credentials are current and up to date, I still receive this message. I checked the forums to look for duplicates of this before posting and none provide a direct solution other than moderator posting a ticket. What can I do to rememdy this?
Jan 30, 2023 12:01:13 PM by Duane W
Likewise, I'm dealing with the same issue. I have no way of contacting support to remove the financial limits. I have a week worth of work that has been delayed and is causing me to loose money. Can someone provide support on this matter?
Jan 30, 2023 02:02:49 PM by Arjay M
Hi Christopher and Duane,
W certainly understand how you want these issues with your accounts resolved immediately. However, please understand that we cannot disclose any personal/account information or any actions taken on an account here in the Community due to privacy reasons.
I was able to escalate both of your concerns to the appropriate team. One of the members will be assisting you further via a support ticket for more details and assistance on how to resolve this. You can access your tickets on this page and please don't hesitate to communicate if you have questions.
Mar 21, 2023 11:14:56 AM by Annie Jane B
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
May 30, 2023 07:22:08 PM by Brett P
Me too. Do I really need to start a new Community post when this is obviously an ongoing issue?
Could a moderator please escalate this with support for me too, since there's no obvious way to contact Support.
I've just come back to UpWork after 4 years away, and this issue is stopping me from making a project hire...