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20d63c00
Community Member

Why Upwork close the live chat? Can I chat with Upwork agent ?

Hi,

I didn't found Upwork live support. Is it close? 

Can I still live chat with upwork agent?

how many ways of contact to upwork supprt team?

3 REPLIES 3
759e32fa
Moderator
Moderator

Hi Christopher,

 

You may use our support bot if you need assistance. Simply follow the steps below:

 

  1. Go to the Help Center.
  2. Select "Get Support" at the bottom of your screen.
  3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.

 

For account-specific questions, or if you are still stuck, an agent from our support team can help.

 

To speak with a human for help using Upwork:

 

  1. Go to the Help Center.
  2. Select “Get Support” at the bottom of your screen.
  3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.
  4. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support."
  5. Select "Contact Support" and follow the options provided.

You may check this help article for more information.


~ AJ
Upwork

I tried it  It doesn't divert on live chat. Would you like to elobrate in details?

Hi Christopher,

 

Please note that by selecting “Get Support” at the bottom of your screen, the system will ask a few questions for us to assist you more efficiently. By doing that, the system will generate a support ticket for your concern and you will be redirected to the next available support agent. Can you please let me know your concern? I'll be more than willing to assist. 

 

~ Arjay
Upwork
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