You Have no right to access the room

[#1]

I received Upwork emails in my gmail account, where a client contacted me to schedule a meeting but when I try to access the room from my gmail, I keep receiving this message "you have no right to access the room", I couldn't fix the time for the meeting. There is no trace of my client's messages in Upwork website.

**Edited for Community Guidelines**

[#2]

Hi Amira,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

After one of upwork support agent emailed me about this issue. He noticed that I have two upwork account. this one that I am using and another one that I really don't remember any thing about it. after a while I was emailed that this account that I'm currently using is suspended and the other one is still arround. I sent an email in which I said that I do not remember the email or the password of that email and how can I use upwork now? no answer received please help

[#4]

Amira, I see you've recently followed up with the team assisting you regarding this. You can rest assured that your message was received; kindly allow more time for the team to reply and continue assisting you.