account is suspended

[#1]

Hi, everybody

My colleague **Edited for Community Guidelines**  have been suspended a couple of days ago. He can't log into the account. Upwork asked to confirm his identity via e-mail. He did it. We have already made a ticket for Upwork support, but there's no answer yet. Please help us to resolve this issue.

Thank you in advance

[#2]

Hi Iurii,

Thank you for your message. We are unable to discuss other user's accounts with you. I see that the account holder is already assisted by the relevant team and one of our team members will reach them as soon as possible to assist further.

Thank you,

Pradeep

[#3]

Thank you, Pradeep. My colleague is waiting for a response from support for around a week. Support's response will be highly appreciated.

[#4]

2 weeks without any activity from the Upwork Support Team... I don't understand why

[#5]

Hi  Iurii,

Thank you for reaching out to us. An email was sent to your colleague with instructions on what to do next. Can you please ask him to reply to the ticket in order for our team to assist him further?

[#6]

Hi AJ,

he doesn't see any responses. could you please check what the email used to send a response?

The account was connected to this email **edited for Community Guidelines**

Thank you

[#7]

Hi Iurii, 

I checked your friend's account and I can confirm that they reached out to him through that email address. They can locate the email in their account by searching for the subject - "Re: Important: Account Ownership Verification."