cannot send connects

[lumangtad-nemily]

Good evening, how can I send connect and submit a bid? I already entered the key however it failed.  It says, "There was an error loading this page: error [8377baeb8cc54553-CGY, 8377baeb8cc54553-CGY]. Please contact customer support for assistance: support.upwork.com" Pls do assist me in my concern. Thank you in advance

[wilmacruz]

Hi Nemilyn,

Understanding and Using Connects

https://support.upwork.com/hc/en-us/articles/211062898-Understanding-and-Using-Connects 

Clearing cookies can probably help.

if the issue persist you should file a new zendesk ticket and attach more information.

- Timestamp of failed attempt, exact date and time UTC

- Full screen SS showing URL, Site error and Network error (how to get to Network tab: ctrl+shift+i > Network tab)

- you received this error while trying to submit a proposal

[NikolaS]

Hi Nemilyn, 

Thank you for reaching out to us. I would be happy to help. Could you please clarify if you received this error while trying to submit a proposal? Could you please share a screenshot from your end so that we can look into this further and assist you accordingly?