date of birth error when trying to withdraw balance

[warrenox]

@support

I contacted support 7 hours ago and no support has been assigned to my ticket yet,

I thought Upwork will check the date of birth from the ID we have supplied why are we facing this issue?

Please assist

**Edited for Community Guidelines**

[759e32fa]

Hi Warren,

Thank you for reaching out to us. I can see that you are now being assisted by one of our support agents. Generally, our team responds to tickets within 24-48 hours and we ask for your patience as we respond to tickets in the order that they were received. Don't hesitate to follow up on the same ticket in case you have any questions.