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locked out of account

I'm locked out of my account. I try to login and it says my PW is incorrect. I go to reset my PW but it says my security answer is wrong. Then it takes me to the form to complete with questions that are impossible to answer- ie when i started my account, the last charge on my account. I need to be able to access my account and reset the PW but I can't do so with the insane amount of info you require. It's impossible to provide the info you need. How do you suggest I move forward or should I close our account and not use your service?

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