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Community Member

need to withdraw the funds

I've just added my brother's card to my profile to withdraw funds from my Upwork account, but now Upwork is asking me to verify my identity. This request comes at a crucial time when I need access to my earnings. I don't understand why this verification is necessary now. I am currently traveling and don't have time to complete the verification process. Please remove the temporary hold on my account and the verification requirement so I can withdraw my funds. I'm frustrated with these policies and need immediate access to my money.

Community Member

You accepted this policies with registration. You canot use brother's card. If you will ignore verification then you will be banned.

My profile is an agency profile so I think I can use any card that I want

Dont know about agency. Freelancer can use account only at own name.

Some moderator here will help you soon.


Hi Mary, 


I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.


~ Nikola
Community Member


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