Solved: Re: Cannot access my Settings page - Page 19

Ian C · ‎08-26-2020

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

Andrea G · ‎09-09-2022

Hi Eric,

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Arjay

View solution in original post

Beli D · ‎03-31-2022

I just created my profile, and am unable to continue because I never receive the verification text code. My number is entered correctly.

Pradeep H · ‎04-01-2022

Hi Beli,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

Flavia V · ‎04-01-2022

Unfortunately I have the same problem. I've been trying to enter and re-enter my phone number several times. Hopefully someone can solve this problem soon 🙂

Arslan R · ‎04-17-2022

Hello everyone.

When I am trying to enter in my setting and then Upwork said we need a confirmation when I clicked on send me a code on my email. After waiting 10mins I didn't get any email. What is the problem I am facing now?

Luiggi R · ‎04-17-2022

Hi Arslan,

Thank you for bringing this to our attention. A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.

~ Luiggi

Kayla W · ‎04-18-2022

Hi I'm trying to finish setting up my account but it won't send me a verification code to verify my phone number and I can't continue. Please help!

Arjay M · ‎04-18-2022

Hi Kayla,

I'm sorry to hear that you're having difficulties verifying your account. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Arjay

Somasekhar G · ‎05-15-2022

Hi,

Initial mistake was entering a wrong mobile number and waiting for a text message,I retried many times. After observing a corrected mobile number, now getting below error.

Error Message: Something went wrong. Please try again later.

getting same error with the mobile app and different browsers.

Annie Jane B · ‎05-15-2022

Hi Somasekhar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Eric F · ‎07-15-2022

When I put in my number, It says "Something went wrong. Please try again later." I know I have all of my information correct.

Arjay M · ‎07-15-2022

Hi Eric,

I'm sorry to hear that you're having difficulty receiving a code on your phone. Firstly, welcome to Upwork! I'll have one of our team members reach out to you via a support ticket with assistance on how to proceed with the phone verification process. You can check here or your email for updates.

~ Arjay

Oliver U · ‎07-15-2022

I "re-sent" the code multiple times and made sure i had the right number but never got anything

Arjay M · ‎07-15-2022

Hi Oliver,

I'm sorry to hear that you're having difficulty receiving a code on your phone. Firstly, welcome to Upwork! I'll have one of our team members reach out to you via a support ticket with assistance on how to proceed with the phone verification process. You can check here or your email for updates.

~ Arjay

Luiggi R · ‎07-16-2022

I did not get any of your team members reach out to me. If you can just send me a one time password at **Edited for Community Guidelines** that would be great. For some reason it only works when my number has a 1 in front of it but when I do that it doesn't get sent to my phone (because my number isn't **Edited for Community Guidelines**). I included a picture. when I put my actual phone number in it refuses to work. I do not understand.

Luiggi R · ‎07-16-2022

Hi Eric,

I had to remove a portion of your post since it contained personal information that shouldn't be shared in the Community. Kindly refer to this link so you can access your ticket with the Customer Support team so that they can assist you further.

~ Luiggi

Gregory L · ‎07-25-2022

Hi, I am having the same issue as others. I cannot complete my profile because the phone verification is not working. A pin is not being sent to my phone.

Thanks, Gregory

Arjay M · ‎07-25-2022

Hi Gregory,

Firstly, welcome to Upwork. We truly appreciate your post. I'll have one of our team members assist you with the phone verification via a support ticket. You can access your ticket on this page and don't hesitate to communicate if you need further assistance.

~ Arjay

Vivek G · ‎07-27-2022

It is happening to me for the last 3 weeks. whenever I want to login into my mobile Upwork app it sends OTP to my mobile number and email id BUT I am not getting any OTP.

I tried to go to the setting through my Laptop but again the same thing is happening there.

Arjay M · ‎07-27-2022

Hi Vivek,

I'm sorry to hear that you're having difficulties logging in to your account. I have reached out to the team handling your case and submitted a follow-up regarding your concern. It looks like there's already a support ticket created and please expect an update on this page. Don't hesitate to communicate if you need further assistance.

~ Arjay

Vivek G · ‎07-27-2022

Thanks Arjay for your quick response. There may be a ticket already created for the same issue because I have tried to contact through the "Get Support" chat also a week ago. i request to please help me to solve this issue.

Vivek G · ‎07-27-2022

I am not getting OTP on my registered mobile and email. I also tried to contact through chat "Get Support" but didn't get any response to my issue.

Mostafa A · ‎07-28-2022

I can do 2-step authentication using my email when I try to login. When I try to access the Settings page, I try to get the verification code using my email, but it's never sent.

I was using an authenticator app, but after I reset my phone, I need to re-setup it via Settings page.

I searched the community forum for a similar issue, but failed.

Andrea G · ‎07-28-2022

Hi Mostafa,

Could you please check your spam/junk folder in case the email was sent there?

~Andrea

Mostafa A · ‎07-31-2022

Sure I did.

I've also tried again just now and the message is not sent.

When I tried to login to my account normally (not opening the Settings page), the login code was sent to my inbox normally, and I'm able to access my projects and profile. The issue is only when I try to access my Settings page. No code is sent at all, neither to inbox nor junk/spam box.

Annie Jane B · ‎07-31-2022

Hi Mostafa,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ