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Ian's avatar
Ian C Community Member

not receiving security code on my phone

Hi

 

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

 

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Eric, 

 

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Arjay
Upwork

View solution in original post

513 REPLIES 513
Aashutosh's avatar
Aashutosh K Community Member

Hi Upwork Team,

Good day!

 

My laptop gone bad. Now I am trying to log in through my another laptop but not rreceiving message from upwork to my mobile number for the verification. Please let me know what to do.

 

Sincerely,

Ash

Pradeep's avatar
Pradeep H Retired Team Member

Hi Aashutosh,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.

 

Thank you,

Pradeep

Rebecca's avatar
Rebecca M Community Member

The text code verification to my cell phone isn't working. I'm not getting a text. I tried going into settings and enabling text verification...but that code didn't sent either. I'd like to complete my profile set-up. Any tips on getting this resolved? Thanks!

Rebecca

Nikola's avatar
Nikola S Retiring Moderator

Hi Rebecca,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Cameron's avatar
Cameron S Community Member

Im not getting a code sent to my phone why I try to verify it

Arjay's avatar
Arjay M Retired Team Member

Hi Cameron,

 

I'm sorry to hear that you're having difficulties receiving a verification code. I'll have one of our team members reach out and assist you via a support ticket. Feel free to communicate with the team here once your tiket has been set up. Thank you!

 

~ Arjay
Upwork
Tina's avatar
Tina C Community Member

I've entered my phone number but am not reciving the verification code to complete my profile.

 

Can someone help as this is a mandatory step that I cannot complete at present. Thanks

Arjay's avatar
Arjay M Retired Team Member

Hi Tina,

 

Firstly, welcome to Upwork! We sincerely apologize for the late response. I'll have one of our team members reach out to you with further assistance via a support ticket. Kindly expect an update here once your case has been reviewed and the ticket has been set up.

 

~ Arjay
Upwork
Eric's avatar
Eric F Community Member

Ive tried clearing my cache, checking my wifi speed, using my phone, switching browsers, restarting my phone and trying again. NOTHING WORKS!! When I put my REAL phone number and all my information is correct it still does not send the code to my phone. I am just thinking of giving up on upwork because I have been trying to get this **bleep** to work for 2 months now. I just want to get my life in order and start making better money. For **bleep**s sake why cant I verify by e-mail? Please don't respond to this with "one of our support team reps will reach out to you" just fix my problem ffs.

Antun's avatar
Antun M Community Member

Weren't you warned about seriousness of having multiple accounts?

Eric's avatar
Eric F Community Member

Yeah, I didn't know before I did it but I wasn't even able to finish my profile on that account I deleted because of this problem so it dosen't matter.

Arjay's avatar
Arjay M Retired Team Member

Hi Eric, 

 

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Arjay
Upwork
Monica's avatar
Monica N Community Member

Trying to verify my phone number and finish registering, but no matter how many times I hit "Send Code," I receive nothing.  I submitted a help ticket and have not yet heard back.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Monica,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using the same support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Paul's avatar
Paul D Community Member

Hi there,

I am trying to verify my UK mobile phone number and I'm not receiving a verification text no matter what I try.  I have tried my second number, other browsers, clearing cookies etc but still nothing comes through.  Can one of the admin team please assist?

Thanks in advance.

Biljana's avatar
Biljana V Community Member

You need to get a verification request initiated by Upwork, did you get it? You can't initiate it yourself. Upwork may or may not send you such a request, it depends on them.

 

More details:

 

https://community.upwork.com/t5/Freelancers/How-can-I-verify-my-phone-number/m-p/274826

 

https://support.upwork.com/hc/en-us/articles/360010609234-ID-Verification-Badge

 

You may continue quoting and working on jobs, and earn money, which you cannot withdraw without verification. This may prompt a verification request from Upwork.

 

 

Paul's avatar
Paul D Community Member

Hi, thanks for your reply.

It's the verification step in the profile creation stage that seems to be stuck.  Every time I log in I get redirected to this page https://www.upwork.com/ab/create-profile/min/location

The last step is to send a code to a mobile device to confirm it, and this is where the process is falling down.  I've also tried the mobile app without any luck.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Paul,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Paul's avatar
Paul D Community Member

Thank you Annie, support ticket received.

Aaliayah's avatar
Aaliayah L Community Member

I am not receiving the phone verification code to finish up my profile. I resent and refreshed page, but I'm still not receiving the code.

Arjay's avatar
Arjay M Retired Team Member

Hi Aaliayah,

 

Firstly, welcome to Upwork! I have checked and it looks like your phone has been verified and you were able to complete your profile. Let me know if you need further assistance.

 

~ Arjay
Upwork
Aaliayah's avatar
Aaliayah L Community Member

Yes it was. It literally sent me a code 20 mins after I posted on the board. Thank you!

Maria's avatar
Maria F Community Member

I tried to verify my account by sending my ID to be verified so I can take up more jobs on October 9th, but it's October 13th and it was supposed to be revised in 1 business day. I have until the 15th of this month to verify it and I'm worried I won't get confirmed by then, also I want to keep working, but it's not possible if not verified.

 

I hope someone can answer me, 

 

Thank you

Arjay's avatar
Arjay M Retired Team Member

Hi Maria,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up and assist you further. Please expect an update on this page once your case has been fully reviewed. 

 

~ Arjay
Upwork
Janice's avatar
Janice B Community Member

I am trying to finish my profile and verify my phone number but the code is just not coming through. I cannot finish my profile until it is verified. Please help!