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Ian's avatar
Ian C Community Member

not receiving security code on my phone

Hi

 

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

 

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Eric, 

 

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Arjay
Upwork

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513 REPLIES 513
Nikola's avatar
Nikola S Retiring Moderator

Hi Janice,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Jeremiah's avatar
Jeremiah B Community Member

seems ive been having same problem too

Arthur's avatar
Arthur L Community Member

Hello. I have not received a text verification code. I have tried several times. Can You help?

 

Arthur

Arjay's avatar
Arjay M Retired Team Member

Hi Arthur,

 

Thank you for reaching out to us and welcome to Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
Precious's avatar
Precious O Community Member

I changed my phone and now I can't login to my account. They keep asking me to click on the message sent to my mobile 

William T's avatar
William T C Community Member

Hey Precious, yes a 6 digit passcode will be sent to your mobile phone to allow the login. Thanks!

Nikola's avatar
Nikola S Retiring Moderator

Hi Precious,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Asar's avatar
Asar S Community Member

Having same issue,
Cant receive otp on my mobile device. Any help please

Asar's avatar
Asar S Community Member

Hello, 
I was using google authenticator app for upwork. Changed phone recently, now can't login to upwork.
niether mobile app nor network otp are working for me.
I've tried everything already.

Arjay's avatar
Arjay M Retired Team Member

Hi Asar,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~ Arjay
Upwork
Brody's avatar
Brody E Community Member

I dont understand what is wrong with the site but my phone wont get any messages

Pradeep's avatar
Pradeep H Retired Team Member

Hi Brody,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Mark's avatar
Mark B Community Member

Hi, Can someone help me with this same issue as well? Not receiving verificationi codes via SMS and email. Thanks!

 

Arjay's avatar
Arjay M Retired Team Member

Hi Mark,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork