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» Forums » Support » Aunthentiation code problem. Lost my sim card...
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Ian's avatar
Ian C Community Member

not receiving security code on my phone

Hi

 

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

 

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Eric, 

 

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Arjay
Upwork

View solution in original post

513 REPLIES 513
Rangga's avatar
Rangga H Community Member

Hi Bojan,

 

I got the same problem. How can I re-generate the authenticator code? I can't set my profile setting because I can't fill in the authenticator code.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Rangga.

 

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

~ Bojan
Upwork
Sajjad's avatar
Sajjad M Community Member

Hi Bojan

 

I am having trouble with the authenticator code

I need to verify my details using some other method 

kindly lemme know what to do 

 

Thankslkdflkdjflkdjs.JPG

Nikola's avatar
Nikola S Retiring Moderator

Hi Sajjad,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Dilip's avatar
Dilip S Community Member

Facing same issue please help

Joanne's avatar
Joanne P Retired Team Member

Hi Dilip,

 

One of our team members will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Juvelyn's avatar
Juvelyn M Community Member

Hi,

 

Need help here, I wanted to change my mobile num since it was deactivated already. I clicked my profile settings and it directly went to a page that I should put the code sent to the deactivated num. No additional option is shown just a confirmation & a log out button.

 

Thanks in advance for the help.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Juvelyn,

 

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Apple Joy's avatar
Apple Joy V Community Member

hello, How can I change my mobile number? my old number was deactivated. and I need to change it because every time I logged in, the verification code was sent to my old number. thank you.

Andrea's avatar
Andrea G Community Manager

Hi Apple Joy,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Muhammad's avatar
Muhammad A Community Member

I just create this account to touch here. I am in overseas now. My phone number is not working. I can't login to my account because it keep asking about the message confirmation number. Can anyone help me with that please?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

Could you please send me a private message with your Upwork username or registered email address so that I can check and assist you further?

Thank you.

~ Aleksandar
Upwork
Federico's avatar
Federico V Community Member

Hello, I have the same problem, I can't login to respond to your message, I had to create a new account just to respond to this message! Please help
Goran's avatar
Goran V Retired Team Member

Hi Federico,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.

~ Goran
Upwork
Alexandre's avatar
Alexandre B Community Member

I'm having the same issue. I created this new account to try to solve this.
What can I do?

 

Thanks.

Andrea's avatar
Andrea G Community Manager

Hi Alexandre,

 

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?
 
Thanks!
~Andrea
Elque Faith's avatar
Elque Faith A Community Member

Hello! Please help me asap 😞 I lost my sim card and i am not using the phone number i registered on my upwork account. I cannot withdraw my funds because its asking me for an aunthentiation code.. upwork please help me fix this
Goran's avatar
Goran V Retired Team Member

Hi Elque,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

~ Goran
Upwork
Elque Faith's avatar
Elque Faith A Community Member

Thank you so much. I need help asap
Ariston Jr.'s avatar
Ariston Jr. T Community Member

I can't received the verification code because I lost my sim card. Please help me. Thank you.

Joanne's avatar
Joanne P Retired Team Member

Hi Ariston,

 

I checked your account, and it looks like our team is already assisting you directly with your concern. Please feel free to post any follow-up questions on the ticket, and our team will be happy to assist you further. 

~ Joanne
Upwork
Mary Grace S.'s avatar
Mary Grace S. G Community Member

Hi there, I would like to ask some help with regard to changing contact number. I am trying to change/update my contact number, but I did not find ways on how to update it. My cell phone was stolen last month, I am using a new number now.
Thank you

Avery's avatar
Avery O Community Manager

Hi Mary, 

You should be able to update your phone number by going to your Contact Info page (Settings > Contact Info), scrolling down to the "Location" section of the page, and editing your mobile number from there. 

If you need further help, please don't hesitate to let us know and our team will assist you further. 


~ Avery
Mary Grace S.'s avatar
Mary Grace S. G Community Member

Thank you for your response Avery, greatly appreciated. I am not able to update the contact number through settings>contact info, since verification code is required in updating the information. Please see attached screenshot when I click the settings

Joanne's avatar
Joanne P Retired Team Member

Hi Mary Grace,

 

I've shared your concern about updating your mobile number with our team. One of our agents will reach out to you directly via a support ticket. 

~ Joanne
Upwork