not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
I checked your account, and it looks like our team is already assisting you directly with your concern. Please feel free to post any follow-up questions on the ticket, and our team will be happy to assist you further.
Hi there, I would like to ask some help with regard to changing contact number. I am trying to change/update my contact number, but I did not find ways on how to update it. My cell phone was stolen last month, I am using a new number now.
You should be able to update your phone number by going to your Contact Info page (Settings > Contact Info), scrolling down to the "Location" section of the page, and editing your mobile number from there.
If you need further help, please don't hesitate to let us know and our team will assist you further.
Hi Mary Grace,
I've shared your concern about updating your mobile number with our team. One of our agents will reach out to you directly via a support ticket.
One of our team members will reach out to you directly to assist you with your phone verification process.
Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable.
I checked your account and can see that you have already completed your phone verification. If you need further help, please don't hesitate to reach out.
Hello, I moved to another country a year ago and changed my number (the old one belongs to someone else), but it asks me to verify my account at that number and I no longer have it. What can I do?
Thanks in advance.
I need to change my phone number because I no longer use the one that is registered in my account. But when I go to settings, a pop-up window will appear that says they need a code sent to my old number which I no longer use. How to solve this? I think getting paid is also affected by this. Please help. Thank you.