Solved: not receiving security code on my phone

Ian C · ‎08-26-2020

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

Andrea G · ‎09-09-2022

Hi Eric,

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Arjay

View solution in original post

Gustav D · ‎06-29-2018

Hi I am struggling to raise a request as I cannot activate 2-step verification. when I add my answer xxx xxx, I get a message "Answer should be 4 to 60 characters long (only latin characters are allowed)".

Answer is 6 characters long, actually 7 with the space.

Any help appreciated.

Regards,

Gustav

Valeria K · ‎06-29-2018

Hi Gustav,

Could you please make sure your security answer doesn't contain any non-English characters or symbols? Let us know if you still continue experiencing the issue.

~ Valeria

Gustav D · ‎06-30-2018

Hi Valeria,

It is plain english alphabet characters...

Regards,

Gustav

Gustav D · ‎06-30-2018

Hi Valeria,

I see that it does not like spaces... resolved.

Regards,

Gustav

Roberto R · ‎11-25-2020

Hi Valeria,

I have problem with my 2-step verification. I lost my verification code on mobile because i deleted all the cookies from website and i can't login in the platfom anymore. is it possible to deactive it to let me go in again and than i will restore and save it again on my mobile?

Or there is another way to log in ?

Aleksandar D · ‎11-25-2020

Hi Roberto,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Anastasia M · ‎07-07-2018

Hello!

I'm trying to complete my profile, howver I'm stuck because of the last step in the process. It asks me to enter the code that Iwas "sent" to my phone, however, I haven't recieved it. Is there a way to fix/reset it?

I would really appreciate your help!

Ana

Jo-An B · ‎07-07-2018

Hi Anastasia,

One of our team member will reach out to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.

~ Jo-An

Peter R · ‎05-27-2021

same issue to me.

Andrea G · ‎05-27-2021

Hi Peter,

I checked and it looks like you've closed your account. If you'd like us to reopen it in order to assist you with your phone verification issue please let us know.

~Andrea

Ikechukwu E · ‎05-16-2020

For some reason, every time I try to login to my account, I'm unable to receive the sms verification code. I tried with the email verification code, but nothing was sent.

The registered phone number is correct because I can see the last three digits.

I keep getting the same email everytime I try to login to my account saying that someone tried to login to my account from an unrecognized device. But of course it's me.

Aleksandar D · ‎05-17-2020

Hi Ikechukwu,

Thanks for reaching out to us. Are you referring to another account? If so, could you please send me a private message with the Upwork username or registered email address of the account in question? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar

Fernando A · ‎01-24-2021

I'm currently excperiencing this exact same problem. Any way I can solicit your help in the matter?

Thanks, and apologies for 'hijacking' this old post.

Fernando A · ‎01-24-2021

Sorry, I forgot to direct my previous postt at Aleksandar.

Luiggi R · ‎01-24-2021

Hi Fernando,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

Fernando A · ‎01-25-2021

Hi Luiggi.

I saw the ticket that was created and have just replied to it with more detasil re the issue I'm experiencing.

Thank you for the assist!!

Abhay K · ‎07-30-2020

I have enabled two-step authentication in my account. But, now I have uninstalled google authenticator app by mistake. So, how can I re-generate the authenticator code?

Bojan S · ‎07-30-2020

Hi Abhay,

We'll have one of our agents reach out to you directly to assist you with this concern.

Thank you for reaching out to us.

~ Bojan

Abhay K · ‎07-31-2020

Hi, @Bojan S Still not getting any help for the issue.

Aleksandar D · ‎07-31-2020

Hi Abhay,

I checked and it seems that one of our team members already reached out to you yesterday via email to assist you further. Kindly follow up on the email notification so that our team can assist you with your concern.

Thank you.

~ Aleksandar

Abhay K · ‎07-31-2020

Hi, Aleksandar D Sorry But, Not getting any Email.

Bojan S · ‎07-31-2020

Hi Abhay,

I checked and the email was sent to your email successfully. Make sure you're checking the correct email address. Please check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.

Let us know if you received the support email.

~ Bojan

Juan Nicolas C · ‎10-06-2020

Hello Bojan, I have exactly the same situation, would you mind to help me please?

Bojan S · ‎10-06-2020

Hi Juan Nicolas,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us.

~ Bojan