Aug 26, 2020 02:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 9, 2022 06:30:19 PM Edited Jan 30, 2023 02:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Aug 5, 2020 08:12:40 AM by Andranik S
Hi,
I've lost my phone, so the phone number too.
I can't verify my account. How can I change the phone number?
I need to get paid, so this is urgent.
Please, help!
Aug 5, 2020 11:47:53 AM by MichaelJ M
Hi Andranik,
Thank you for your message. One of our team members will reach out to you directly via a support ticket to assist you further.
Sep 8, 2020 01:43:15 PM by Paola M
Hello, I moved to another country a year ago and changed my number (the old one belongs to someone else), but it asks me to verify my account at that number and I no longer have it. What can I do?
Thanks in advance.
Sep 8, 2020 03:35:33 PM by Andrea G
Hi Paola,
Someone from our team will reach out to you directly in order to assist you further.
Thanks!
Sep 14, 2020 05:17:57 AM by Deserie P
I need to change my phone number because I no longer use the one that is registered in my account. But when I go to settings, a pop-up window will appear that says they need a code sent to my old number which I no longer use. How to solve this? I think getting paid is also affected by this. Please help. Thank you.
Sep 14, 2020 06:17:27 AM by Aleksandar D
Hi Deserie,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 5, 2020 03:38:05 PM by Marcelo Herondino C
Hi, I changed country and I can't update some of my profile data, because I no longer have the old mobile phone number (it has been changed). How can I update the number on my profile?
Thanks.
Dec 5, 2020 04:59:51 PM by Luiggi R
Hi Marcelo,
I'm sorry to hear you weren't able to update your profile because of this. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 21, 2021 04:11:25 PM by Ray F
Nov 21, 2021 05:14:30 PM by Pradeep H
Hello Ray,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you.
Pradeep
Jan 25, 2021 07:11:13 AM by Laura R
Hi, I'm trying to complete my profile and I also haven't recieved a code. Can you help me too please?
Jan 25, 2021 08:15:42 AM by Andrea G
Hi Laura,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 26, 2021 06:38:00 PM by Kriszie S
Jan 26, 2021 08:35:29 PM by Joanne P
Hi Kriszie,
I've escalated your cocern to our team. One of our team members will reach out and assist you directly via a support ticket.
Feb 13, 2021 04:45:18 PM by Taylor K
Feb 13, 2021 05:41:33 PM by Luiggi R
Hi Taylor,
I'm sorry to hear you haven't received the code yet. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jun 8, 2021 06:49:13 AM by Steven B
Hi, I hate to ask this question because last time I asked something I am still getting a ridiculous amount ot emails about that question that are no help at all.
But, I cannot login to my profile setting because the confirm SEND is grayed out. I have the mobile Upwork app and it is launch.
Jun 8, 2021 07:58:53 AM by Andrea G
Hi Steven,
Could you please try using a different browser or logging in from your computer to see if the issue persists? If so, please send a screenshot so we could check.
By the way, it sounds like you're subscribed to the thread where you posted your questions and are being notified via email every time there is a new post. If you click on your profile picture at the top right-hand corner and select My Subscriptions, you should be able to unsubscribe and stop receiving those emails.
Jan 10, 2022 11:39:45 AM by Howard W
I'm also having a similar issue, however, the system will not accept my phone number at all, so I can't get it verified. Please help. Thank you!
Jan 15, 2022 12:36:39 PM by Jenna K
Hello! I am also having the same issue. Is someone able to connect with me to help resolve this? Thank you!
Jan 15, 2022 02:32:43 PM by Luiggi R
Hi Jenna,
I'm sorry to hear you're having trouble with this. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Feb 15, 2022 07:55:23 AM by Aigerim S
HI!i am having the same issue i don't receive the text message or call for verification of my phone number, can you help?
Feb 15, 2022 08:15:06 AM by Aigerim S
HI! I am having the issue I don't receive the text message or call for verification of my phone number, can someone help? Thanks in advance
Feb 15, 2022 08:36:04 AM by Andrea G
Hi Aigerim,
Someone from our team will reach out to you via support ticket in order to assist you further.