Aug 26, 2020 09:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 10, 2022 01:30:19 AM Edited Jan 30, 2023 10:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Jan 6, 2021 02:31:20 AM Edited Jan 6, 2021 03:49:27 AM by Mary Grace S. G
Thanks very much, Joanne! Greatly appreciated. I will just wiat the agent to contact me.
Jan 6, 2021 01:46:02 AM Edited Jan 6, 2021 01:48:01 AM by Mary Grace S. G
I have the same problem,my phone was stolen last week I cannot withdraw nor update my contact number. Every action need verification code.
Aug 26, 2020 10:55:29 AM by Aleksandar D
Hi Ian,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 24, 2020 05:40:12 AM by Parth S
I also have the same issue, it is not giving me the security pin on my phone after inputting my phone number
Sep 24, 2020 06:03:55 AM by Joanne P
Hi Parth,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Nov 27, 2020 07:05:37 PM by Gpa T
hello, I have the same problem with the SMS not arriving to complete the initial verification of the profile.
Thank you,
George
Nov 27, 2020 07:45:31 PM by Bojan S
Hi there,
One of our team members will reach out to you directly to assist you with your phone verification process.
Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable.
Thank you!
Jan 6, 2021 04:54:09 PM by Andrea G
Hi Taniele,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 18, 2021 03:58:53 PM by Joe B
Hi
I am also having issues receiving a an SMS code for my profile set up.
I now can't request another one, as I have tried 5+ times.
Thanks
Joe
Jan 18, 2021 04:19:32 PM by Bojan S
Hi Joe,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you need any additional assistance.
Thank you!
May 4, 2021 06:54:40 PM Edited May 4, 2021 06:55:23 PM by Sebghatullah Y
I'm not receiving confirmation code on my phone too.
May 4, 2021 08:50:33 PM by Bojan S
Thank you for reaching out to us, Sebghatullah.
One of our team members will reach out to you directly to assist you with your concern.
Nov 29, 2021 06:28:42 PM by Kay S
I'm having this same issue. Could I get some guidance on how to fix this and complete my account set up? Thanks!
Nov 29, 2021 08:47:38 PM by Bojan S
Hi Kay,
We’ll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jan 14, 2022 04:11:27 PM by Fraida L
I am also having this issue. It seems to be a common problem in the system. I requested a verification code multiple times but am not receiving them. Please advise!!
Oct 17, 2020 09:17:12 PM by Scott P
Just send my code so I can proceed with my profile.
you are delaying my completing it.
mahalo.
Oct 17, 2020 10:33:38 PM by Luiggi R
Hi Scott,
We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 29, 2019 06:17:34 PM by Mia C
I added the wrong phone number and I need to change it ASAP. Where do I do this?
Oct 29, 2019 06:43:12 PM by Bojan S
Hi Mia,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Feb 19, 2020 09:30:49 PM Edited Feb 19, 2020 09:41:04 PM by Bojan S
WHEN I TRY TO CHANGE MY PHONE NUMBER TO **Edited for community guidelines**, WHICH IS MY CURRENT NUMBER, I GET A MESSAGE SAYING THAT THIS NUMBER IS BEING USED BY ANOTHER ACCOUNT....
Feb 19, 2020 09:51:41 PM by Bojan S
Thank you for reaching out to us, Normabeth.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 4, 2020 01:54:46 AM by Rubi G
May 4, 2020 05:15:14 AM by Avery O
Hi Rubi,
I checked your account and can see that you have already completed your phone verification. If you need further help, please don't hesitate to reach out.