not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hi, I changed country and I can't update some of my profile data, because I no longer have the old mobile phone number (it has been changed). How can I update the number on my profile?
Hi, I hate to ask this question because last time I asked something I am still getting a ridiculous amount ot emails about that question that are no help at all.
But, I cannot login to my profile setting because the confirm SEND is grayed out. I have the mobile Upwork app and it is launch.
Could you please try using a different browser or logging in from your computer to see if the issue persists? If so, please send a screenshot so we could check.
By the way, it sounds like you're subscribed to the thread where you posted your questions and are being notified via email every time there is a new post. If you click on your profile picture at the top right-hand corner and select My Subscriptions, you should be able to unsubscribe and stop receiving those emails.
Are you referring to another account? If so, could you please send me a private message with the Upwork username or registered email address so that I can check and assist you further?
Hi Avery, yes I still need assistance in disabling the authenticator since I always get the "Authorize your device" page and don't have access to the authenticator app. I appreciate it if someone from the technical team can contact me through my email. Thank you!
There is the message from my friend **Edited for Community Guidelines**. She can't access her account. I'll pass on your answer to her. Thank you.
I have similar problem. Default verification step for my account was authenticator app, and I have changed my cell phone so now the app is not synced with my Upwork account and I cannot enter to my account on my desktop computer. I have just one option to enter code. How this can be solved since I cannot enter to account and find help in community center?
Thank you in advance,
**Edited for Community Guidelines**
Please know that we are not able to discuss details of another user's account with you because of privacy reasons. Please let your friend know, she can reach out to us directly via our different support channels and we'll be happy to assist her.