Aug 26, 2020 02:49:13 AM by Ian C
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 9, 2022 06:30:19 PM Edited Jan 30, 2023 02:55:46 PM by Andrea G
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Jun 29, 2018 12:33:39 PM by Gustav D
Hi I am struggling to raise a request as I cannot activate 2-step verification. when I add my answer xxx xxx, I get a message "Answer should be 4 to 60 characters long (only latin characters are allowed)".
Answer is 6 characters long, actually 7 with the space.
Any help appreciated.
Jun 29, 2018 01:21:19 PM by Valeria K
Could you please make sure your security answer doesn't contain any non-English characters or symbols? Let us know if you still continue experiencing the issue.
Jun 30, 2018 04:26:09 AM by Gustav D
It is plain english alphabet characters...
Jun 30, 2018 04:44:10 AM by Gustav D
I see that it does not like spaces... resolved.
Nov 25, 2020 04:59:21 AM by Roberto R
I have problem with my 2-step verification. I lost my verification code on mobile because i deleted all the cookies from website and i can't login in the platfom anymore. is it possible to deactive it to let me go in again and than i will restore and save it again on my mobile?
Or there is another way to log in ?
Nov 25, 2020 05:07:22 AM by Aleksandar D
One of our team members will reach out to you directly via a support ticket to assist you further.
Jul 7, 2018 08:35:15 PM by Anastasia M
I'm trying to complete my profile, howver I'm stuck because of the last step in the process. It asks me to enter the code that Iwas "sent" to my phone, however, I haven't recieved it. Is there a way to fix/reset it?
I would really appreciate your help!
Jul 7, 2018 09:16:50 PM by Jo-An B
One of our team member will reach out to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.
May 27, 2021 01:31:06 PM by Andrea G
I checked and it looks like you've closed your account. If you'd like us to reopen it in order to assist you with your phone verification issue please let us know.
May 16, 2020 11:24:28 PM by Ikechukwu E
For some reason, every time I try to login to my account, I'm unable to receive the sms verification code. I tried with the email verification code, but nothing was sent.
The registered phone number is correct because I can see the last three digits.
I keep getting the same email everytime I try to login to my account saying that someone tried to login to my account from an unrecognized device. But of course it's me.
May 17, 2020 12:20:24 AM by Aleksandar D
Thanks for reaching out to us. Are you referring to another account? If so, could you please send me a private message with the Upwork username or registered email address of the account in question? I'll check that for you and assist you accordingly.
Jan 24, 2021 02:00:43 PM by Fernando A
I'm currently excperiencing this exact same problem. Any way I can solicit your help in the matter?
Thanks, and apologies for 'hijacking' this old post.
Jan 24, 2021 03:31:46 PM by Luiggi R
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Jan 25, 2021 05:19:10 AM by Fernando A
I saw the ticket that was created and have just replied to it with more detasil re the issue I'm experiencing.
Thank you for the assist!!
Jul 30, 2020 12:13:14 PM by Abhay K
I have enabled two-step authentication in my account. But, now I have uninstalled google authenticator app by mistake. So, how can I re-generate the authenticator code?
Jul 30, 2020 01:42:04 PM by Bojan S
We'll have one of our agents reach out to you directly to assist you with this concern.
Thank you for reaching out to us.
Jul 31, 2020 06:33:56 AM by Aleksandar D
I checked and it seems that one of our team members already reached out to you yesterday via email to assist you further. Kindly follow up on the email notification so that our team can assist you with your concern.
Jul 31, 2020 08:53:46 AM by Bojan S
I checked and the email was sent to your email successfully. Make sure you're checking the correct email address. Please check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.
Let us know if you received the support email.
Oct 6, 2020 07:01:05 AM by Juan Nicolas C
Hello Bojan, I have exactly the same situation, would you mind to help me please?
Oct 6, 2020 07:38:03 AM by Bojan S
Hi Juan Nicolas,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Oct 12, 2020 08:42:50 AM by Rangga H
I got the same problem. How can I re-generate the authenticator code? I can't set my profile setting because I can't fill in the authenticator code.
Oct 12, 2020 09:27:21 AM by Bojan S
Thank you for reaching out to us, Rangga.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Oct 25, 2020 07:35:45 AM by Sajjad M
I am having trouble with the authenticator code
I need to verify my details using some other method
kindly lemme know what to do
Nov 4, 2020 10:15:58 PM by Joanne Marie P
One of our team members will reach out and assist you directly via a support ticket.
Aug 2, 2020 06:59:23 AM by Juvelyn M
Need help here, I wanted to change my mobile num since it was deactivated already. I clicked my profile settings and it directly went to a page that I should put the code sent to the deactivated num. No additional option is shown just a confirmation & a log out button.
Thanks in advance for the help.
Aug 2, 2020 07:05:58 AM by Aleksandar D
I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Jan 8, 2021 07:31:41 AM by Apple Joy V
hello, How can I change my mobile number? my old number was deactivated. and I need to change it because every time I logged in, the verification code was sent to my old number. thank you.
Jan 8, 2021 08:13:00 AM by Andrea G
Hi Apple Joy,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 3, 2020 04:29:51 PM by Muhammad A
I just create this account to touch here. I am in overseas now. My phone number is not working. I can't login to my account because it keep asking about the message confirmation number. Can anyone help me with that please?
Aug 3, 2020 06:11:18 PM by Aleksandar D
Could you please send me a private message with your Upwork username or registered email address so that I can check and assist you further?
Oct 1, 2020 11:04:41 PM by Federico V
Oct 1, 2020 11:07:17 PM by Goran V
One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.
Jan 6, 2021 08:02:26 AM by Alexandre B
I'm having the same issue. I created this new account to try to solve this.
What can I do?