Aug 26, 2020 02:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 9, 2022 06:30:19 PM Edited Jan 30, 2023 02:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Nov 15, 2021 07:29:14 PM by Andrew Z
I'm having the same problem - when I enter my phone number, I get an error saying "Something went wrong. Please try again later."
Nov 15, 2021 08:52:59 PM by Pradeep H
Hi Andrew,
Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.
Thank you.
Pradeep
Nov 29, 2021 12:48:13 PM by Bojan S
Thank you for reaching out to us, David.
One of our team members will reach out to you directly to assist you with your phone verification process.
Nov 30, 2021 06:38:05 PM by Josh S
I am also having issues with this an am unable to verify my number. I would appreciate if you could have someone reach out to me as well. Thank you.
Nov 30, 2021 08:15:15 PM by Pradeep H
Hello Josh,
Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep
Nov 29, 2021 11:05:36 AM by David T
From what I can tell, this has been an issue for years....
Try to enter my phone number in the personal section to create a profile.
* Something went wrong. Please try again later.
Tried for 3 days now.
what do I have to do to use your site.....? If you don't want users why don't you close the app?
Dec 15, 2021 03:59:42 PM by Onyema U
Hello, I am not receiving a verification code on my phone. Trying to create a freelancer account, but I'm stuck at that last step.
Dec 15, 2021 07:13:03 PM by Joanne P
Hi Onyema,
I checked and it looks like you have already created a freelancer profile and it has been approved. Please let us know if you need further assistance.
Dec 16, 2021 07:22:22 AM by Andrea B
My verify phone button wont work, it keeps saying something went wrong. I've tried it on my phone,laptop, & tablet but it still does not work.
Does anyone have a solution?
Dec 16, 2021 08:26:47 AM by Andrea G
Hi Andrea,
Someone from our team will reach out to you via support ticket in order to assist you further.
Dec 30, 2021 02:50:00 PM Edited Dec 30, 2021 02:51:50 PM by Kimberly B
I am having the same problem that a lot of others are experiencing. I am trying to complete my profile and when I enter my phone number, it tells me there is an error and to try again later. I have been trying all day with no success. Could somebody please help me? I might also add that I have tried on both my laptop and my smartphone. I have also tried clearing cache and cookies on my devices.
Dec 30, 2021 04:26:34 PM by Joanne P
Hi Kimberly,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 14, 2022 08:57:26 AM by Andrea G
Hi John,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 14, 2022 08:42:57 AM by Julian J
I am not able to finish creating my profile in order to submit a proposal without phone number verification and it is refusing to text me a code. Please help!
Jan 14, 2022 08:58:56 AM by Andrea G
Hi Julian,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 14, 2022 09:14:44 AM by Julian J
Ok so to be clear, am I opening a support ticket or am I waiting for someone to reach out to me? If it is the former, how do I do that?
Jan 18, 2022 08:48:17 AM by Bakhtawar A
My account is 2 factor authenticated, I've tried many times to sign in and I am not receiving any code either on sms or email. What should I do and what does this mean? Please help, I'm worried. I use my account daily so it's not been dormant or anything.
Jan 18, 2022 09:18:20 AM by Andrea G
Hi Bakhtawar,
Someone from our team will reach out to you directly via emai in order to assist you.
Jan 29, 2022 12:37:50 AM by Joseph M
I am having the same issue with the phone verification. What's the resolution for this?
Jan 31, 2022 05:47:01 AM by Joseph M
Thanks. Honest question, how has this been going on for years and not been resolved or at least have a troubleshooting page about? Seems there are hundreds if not thousands of people having this issue when they try to create a profile and the resolution is always to open a ticket.