not receiving security code on my phone

[#1]

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

[#2]

So ive had to create this account as a temp account as i cant get into my other account.

Basically i dont have access to the phone listed on my upwrok profile and i cant get into my accoutn or speak to support. Im a top rate plus memeber.

Ive created this temp account so i can post this and try and get some help.

Ridiclous that ive had to go to this length just to get into my existing account so a bad UX.

[#3]

Hi Pluro,

I'm sorry for any inconvenience this has caused. Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

Thanks!

[#4]

I need upwork to contact me asap regarding another upwork account

I would like to ask for support. I've lost my phone associated with my upwork account and my two way verification is on. Please help me turn it off and gain control of my account and change my phone number on my information details.

[#5]

I cant access my 2FA code sent to an old mobile so i cant log into my existing account so ive had to create this account to get some help!

[#6]

one of my friends is unable to log in on Upwork. His contact number is stopped working that used in two-step verification and now he is unable to log in on Upwork without confirming the OTP. Please let me know how can he log in Upwork by skipping the two-step verification. Also, without login, he is not enabled to contact support.

[#7]

Hi Vinod,

Please know we are not able to discuss details of another user's account with you here because of privacy concerns. Please let your friend know he can reach out to us through our different support channels and we'll be happy to assist him further.

Thanks!

[#8]

I've lost my 6 Digit code as i was reset my Phone. Now i can't access my settings.

[#9]

Hi Jamiar,

I'm sorry to hear you've had trouble with this. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#10]

I want to do some settings for my running account for almost 2 years. but for the last 2 months whenever I tried to do settings it ask me to put a code received via text message. but I haven't received any code yet. in these 2 months, I tried almost 7 times but no code received in my contact number I put there. 

before that, I used to received codes by Upwork while setting my account. but why now it's not ???

please fix this issue I am fed up now

[#11]

Hi Asma,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#12]

I have tried to receive my verificaiton code via sms numreous times and it is not coming through. 

[#13]

Hi Pilar,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further with receiving a verification code. You can access your ticket on this page.

[#14]

I can't manage anything in my settings. I lost my phone and lost my athentication app. How can I get my QR code or 6 digit code to access my settings again? Please help!

[#15]

Hi Jewell,

I checked and it looks that you already resolved the issue. Could you please let us know if you still need help with this?

Thank you.

[#16]

Hello! It seems like the Upwork Help Support doesn't work. I need to connect with them because I have to change something from the setting option and I couldn't get through with it because my phone number associated with my account is already invalid. Any suggestion?

[#17]

Hi Catherine,

One of our agents will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[#18]

Please contact me about how to get my old phone number removed from old account.

[#19]

Hi Jacob,

Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.

Thank you,

[#20]

I just joined upwork. I tried submitting a proposal to a client today but i was redirected to a page that asked for my phone number verification.
I was told that a 5 digit code was sent to my number but i didnt receive it.
It has been a big hindrance because i have lost a lit of job opportunities.
Please work on this.

[#21]

Hi Mariam,

I checked and it looks like you already closed your account.

Thank you.

[#22]

I am extemely triggered to say the least.

I tried to login to my upwork account and I get absolutely no other option then to enter my phone number SMS verification code. I haven't had that old number in 3 months! So I thought I would contact upwork support, but it asks you to login and verify your phone number before you can submit a support ticket!

So I was forced to create a SECOND account just to post a community support ticket that I can't login to my FIRST account.

And I missing something here? How do you update an outdated phone number and how do you create a support ticket if you can't login to your account in the first place!

Thank you

[#23]

Hi James,

I'm sorry to hear about your troubles. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

[#24]

I changed my phone number, and don't have access to the old one, how can I remove current phone confirmation and replace it?

[#25]

Hi Roman,

I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further with updating your phone number. 

[#26]

Hi not receiving security code on my phone ?? I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number