Solved: not receiving security code on my phone - Page 13

iancurrie44 · ‎08-26-2020

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

ArjayM · ‎09-09-2022

Hi Eric,

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Arjay

View solution in original post

AndreaG · ‎02-17-2021

Hi Andre,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

~Andrea

d41d1c1d · ‎05-18-2022

Hi

I have lost 2FA but I have access of my email

NikolaS · ‎05-18-2022

Hi Aaditya,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a email to assist you further.

~ Nikola

dworkuk · ‎02-18-2021

I can not verify my account

I pushed the verify phone number button a few times now and have yet to receive my verication code. please can someone from the admin team contact me.

AndreaG · ‎02-18-2021

Hi Dan,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

~Andrea

waseem3837 · ‎02-19-2021

I want to disable Google authenticator app verification on mobile app or throug web address It again request to add 6 six digit code from authenticator app for confirmation to next process. I am unable to get this code.

Please guide and send code my email address.

Is there any solution to disable extra more security on upwork?

AndreaG · ‎02-19-2021

Hi Waseem,

We'll have one of our agents reach out to you via support ticket in order to assist you further.

Thanks!

~Andrea

tracymernilo_12 · ‎02-22-2021

Hi,

I also want to deactivate the authenticator app. Please reach out to me I cannot make a request. your community bot is unhelpful. thank you.

AleksandarD · ‎02-22-2021

Hi Tracy Ann,

One of our team members already reached out to you directly via email to assist you further.

Thank you.

~ Aleksandar

8b2b3908 · ‎02-21-2021

I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code. I stuck and really can't do anything on account settings, kindly assist!

NikolaS · ‎02-21-2021

Hi Roberto,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

rencis05 · ‎02-21-2021

I changed my mobile phone and forgot to backup my authenticator app. What should I do to change my authenticator access thru my new phone?

NikolaS · ‎02-21-2021

Hi Rencis,

I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.

~ Nikola

3d9f720d · ‎02-21-2021

Hi!

I lose my number so i got a new one, i need help changing my number on my profile.

AleksandarD · ‎02-21-2021

Hi Marleny,

You should be able to change your phone number by going to the Settings > Contact Info page and making the necessary changes under the 'Location' section. Could you please let us know if you are experiencing any issues while trying to do that?

Thank you.

~ Aleksandar

3d9f720d · ‎02-21-2021

When i go to setting they ask for a confirmation and the number they send the code is the old one that i don’t have, that’s the problem

LuiggiR · ‎02-21-2021

Hi Marleny,

I'm sorry to hear you had trouble updating your number. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

jyotijaiswal97 · ‎02-22-2021

Text message verification

BojanS · ‎02-22-2021

Hi Jyoti,

It looks like you were able to successfully complete your verification process. Feel free to reach back to us if you still need any assistance.

Thank you!

~ Bojan

imad_urrehman · ‎02-24-2021

i m not receiving verification code in my number! what should i do then?

AleksandarD · ‎02-24-2021

Hi Imad,

One of our team members already reached out to you directly via email to assist you further with your account.

Thank you.

~ Aleksandar

sharmashivangi49 · ‎02-25-2021

Hello

I am not able to receive OTP via sms and e-mail. Please sort out my issue as soon as possible.

Thanks

Shivangi **Edited for Community Guidelines**

AleksandarD · ‎02-26-2021

Hi Shivangi,

One of our team members will reach out to you directly via email to assist you further.

Thank you.

~ Aleksandar

16718833 · ‎03-05-2021

I'm receiving a similar error, I'm trying to change some details for my account and I receive the message "Use your authenticator app to generate a code. Enter it in the code box and press Confirm" but I do not receive any code on my phone or on the app.

Authenticator app is the default choice for the second step verification process but I have no idea what it is and I can't replace it with sms option.

AndreaG · ‎03-05-2021

Hi Sandro,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

Thanks!

~Andrea