Aug 26, 2020 09:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 10, 2022 01:30:19 AM Edited Jan 30, 2023 10:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Oct 12, 2020 03:42:50 PM by Rangga H
Hi Bojan,
I got the same problem. How can I re-generate the authenticator code? I can't set my profile setting because I can't fill in the authenticator code.
Oct 12, 2020 04:27:21 PM by Bojan S
Thank you for reaching out to us, Rangga.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Oct 25, 2020 02:35:45 PM by Sajjad M
Hi Bojan
I am having trouble with the authenticator code
I need to verify my details using some other method
kindly lemme know what to do
Thanks
Nov 5, 2020 06:15:58 AM by Joanne P
Hi Dilip,
One of our team members will reach out and assist you directly via a support ticket.
Aug 2, 2020 01:59:23 PM by Juvelyn M
Hi,
Need help here, I wanted to change my mobile num since it was deactivated already. I clicked my profile settings and it directly went to a page that I should put the code sent to the deactivated num. No additional option is shown just a confirmation & a log out button.
Thanks in advance for the help.
Aug 2, 2020 02:05:58 PM by Aleksandar D
Hi Juvelyn,
I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 8, 2021 03:31:41 PM by Apple Joy V
hello, How can I change my mobile number? my old number was deactivated. and I need to change it because every time I logged in, the verification code was sent to my old number. thank you.
Jan 8, 2021 04:13:00 PM by Andrea G
Hi Apple Joy,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Aug 3, 2020 11:29:51 PM by Muhammad A
I just create this account to touch here. I am in overseas now. My phone number is not working. I can't login to my account because it keep asking about the message confirmation number. Can anyone help me with that please?
Aug 4, 2020 01:11:18 AM by Aleksandar D
Hi Muhammad,
Could you please send me a private message with your Upwork username or registered email address so that I can check and assist you further?
Thank you.
Oct 2, 2020 06:04:41 AM by Federico V
Oct 2, 2020 06:07:17 AM by Goran V
Hi Federico,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.
Jan 6, 2021 04:02:26 PM by Alexandre B
I'm having the same issue. I created this new account to try to solve this.
What can I do?
Thanks.
Jan 6, 2021 05:11:02 PM by Andrea G
Hi Alexandre,
Aug 4, 2020 06:49:15 AM by Elque Faith A
Aug 4, 2020 06:55:46 AM by Goran V
Hi Elque,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.
Aug 15, 2020 04:22:49 AM by Ariston Jr. T
I can't received the verification code because I lost my sim card. Please help me. Thank you.
Aug 15, 2020 06:51:18 AM by Joanne P
Hi Ariston,
I checked your account, and it looks like our team is already assisting you directly with your concern. Please feel free to post any follow-up questions on the ticket, and our team will be happy to assist you further.
Jan 6, 2021 12:40:08 AM by Mary Grace S. G
Hi there, I would like to ask some help with regard to changing contact number. I am trying to change/update my contact number, but I did not find ways on how to update it. My cell phone was stolen last month, I am using a new number now.
Thank you
Jan 6, 2021 01:56:53 AM by Avery O
Hi Mary,
You should be able to update your phone number by going to your Contact Info page (Settings > Contact Info), scrolling down to the "Location" section of the page, and editing your mobile number from there.
If you need further help, please don't hesitate to let us know and our team will assist you further.
Jan 6, 2021 02:08:30 AM by Mary Grace S. G
Thank you for your response Avery, greatly appreciated. I am not able to update the contact number through settings>contact info, since verification code is required in updating the information. Please see attached screenshot when I click the settings
Jan 6, 2021 02:21:31 AM by Joanne P
Hi Mary Grace,
I've shared your concern about updating your mobile number with our team. One of our agents will reach out to you directly via a support ticket.