Solved: not receiving security code on my phone - Page 21

Ian C · ‎08-26-2020

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

Andrea G · ‎09-09-2022

Hi Eric,

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Arjay

View solution in original post

Nikola S · ‎10-14-2022

Hi Janice,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Jeremiah B · ‎10-14-2022

seems ive been having same problem too

Arthur L · ‎11-02-2022

Hello. I have not received a text verification code. I have tried several times. Can You help?

Arthur

Arjay M · ‎11-02-2022

Hi Arthur,

Thank you for reaching out to us and welcome to Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Arjay

Precious O · ‎11-30-2022

I changed my phone and now I can't login to my account. They keep asking me to click on the message sent to my mobile

William T C · ‎11-30-2022

Hey Precious, yes a 6 digit passcode will be sent to your mobile phone to allow the login. Thanks!

Nikola S · ‎11-30-2022

Hi Precious,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Asar S · ‎12-27-2022

Having same issue,
Cant receive otp on my mobile device. Any help please

Asar S · ‎12-27-2022

Hello,
I was using google authenticator app for upwork. Changed phone recently, now can't login to upwork.
niether mobile app nor network otp are working for me.
I've tried everything already.

Arjay M · ‎12-27-2022

Hi Asar,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Arjay

Brody E · ‎01-14-2023

I dont understand what is wrong with the site but my phone wont get any messages

Pradeep H · ‎01-14-2023

Hi Brody,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

Mark B · ‎01-20-2023

Hi, Can someone help me with this same issue as well? Not receiving verificationi codes via SMS and email. Thanks!

Arjay M · ‎01-20-2023

Hi Mark,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Arjay