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Ian's avatar
Ian C Community Member

not receiving security code on my phone

Hi

 

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

 

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Eric, 

 

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Arjay
Upwork

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513 REPLIES 513
Mary Grace S.'s avatar
Mary Grace S. G Community Member

Thanks very much, JoanneHeart! Greatly appreciated. I will just wiat the agent to contact me. 

Mary Grace S.'s avatar
Mary Grace S. G Community Member

I have the same problem,my phone was stolen last week Smiley Sad I cannot withdraw nor update my contact number. Every action need verification code. Smiley Sad

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ian,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Parth's avatar
Parth S Community Member

I also have the same issue, it is not giving me the security pin on my phone after inputting my phone number

Joanne's avatar
Joanne P Retired Team Member

Hi Parth,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Gpa's avatar
Gpa T Community Member

hello, I have the same problem with the SMS not arriving to complete the initial verification of the profile.

 

Thank you,

 

George

Bojan's avatar
Bojan S Community Manager

Hi there,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable. 

 

Thank you!

~ Bojan
Upwork
Taniele's avatar
Taniele C Community Member

I'm having the same issue with the initial verification code.

Andrea's avatar
Andrea G Community Manager

Hi Taniele,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Joe's avatar
Joe B Community Member

Hi

 

I am also having issues receiving a an SMS code for my profile set up.

I now can't request another one, as I have tried 5+ times.

 

Thanks

Joe

Bojan's avatar
Bojan S Community Manager

Hi Joe,

 

It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you need any additional assistance.

 

Thank you!

~ Bojan
Upwork
Sebghatullah's avatar
Sebghatullah Y Community Member

I'm not receiving confirmation code on my phone too. 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Sebghatullah.

 

One of our team members will reach out to you directly to assist you with your concern. 

~ Bojan
Upwork
Kay's avatar
Kay S Community Member

I'm having this same issue. Could I get some guidance on how to fix this and complete my account set up? Thanks!

Bojan's avatar
Bojan S Community Manager

Hi Kay,

 

We’ll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Fraida's avatar
Fraida L Community Member

I am also having this issue. It seems to be a common problem in the system. I requested a verification code multiple times but am not receiving them. Please advise!!

Scott's avatar
Scott P Community Member

Just send my code so I can proceed with my profile.

you are delaying my completing it.

mahalo.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Scott,

 

We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Mia's avatar
Mia C Community Member

I added the wrong phone number and I need to change it ASAP. Where do I do this? 

Bojan's avatar
Bojan S Community Manager

Hi Mia,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Normabeth's avatar
Normabeth C Community Member

WHEN I TRY TO CHANGE MY PHONE NUMBER TO **Edited for community guidelines**, WHICH IS MY CURRENT NUMBER, I GET A MESSAGE SAYING THAT THIS NUMBER IS BEING USED BY ANOTHER ACCOUNT....

Normabeth's avatar
Normabeth C Community Member

GETTING SINCERELY FRUSTRATED... 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Normabeth.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
Upwork
Rubi's avatar
Rubi G Community Member

Hi how to change number? It hasn’t been verified yet cos the number was incorrect when I signed up. I don’t even know how can I change the incorrect number that theyre trying to verify. Can someone pls help immediately? This is so frustrating. It’s a hard time registering in this site.
Avery's avatar
Avery O Community Manager

Hi Rubi, 

I checked your account and can see that you have already completed your phone verification. If you need further help, please don't hesitate to reach out. 


~ Avery