Aug 26, 2020 02:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 9, 2022 06:30:19 PM Edited Jan 30, 2023 02:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Jan 24, 2021 10:51:35 AM by Muhammad Waqas A
Hi Aleksander,
Yes I contacted support too. Im in kind of a rush because I need the money to pay for my education expenses. Thank you for the reply. Much appreciated, sir 🙂
Jan 26, 2021 12:14:09 AM by Agung Praseptio W
Hi, about a weeks a go I was experiencing same problem (can't access Setting page to get paid) and that time Upwork customer support help me and i gain access to my setting page, but now i experiencing the same way again, needs authenticator app, sadly I lost my Authenticator app when i reboot my phone, is there anyway to get new authenticator barcode to send ?
right now i can't access my Setting page again, please help me solve this problem.
Thank you,
Sincerely
Agung Praseptio W
Jan 26, 2021 12:23:18 AM by AleksandarD A
Hi Agung Praseptio,
One of our team members will reach out to you directly via email to assist you further with your account.
Thank you.
Jan 27, 2021 06:49:07 AM Edited Jan 27, 2021 06:50:56 AM by Marj Z
Jan 27, 2021 06:49:52 AM Edited Jan 27, 2021 07:06:50 AM by Bojan S
How to change the phone number registered in upwork? I recently changed my sim.
Jan 27, 2021 07:15:51 AM by Bojan S
Thank you for reaching out to us, Marj.
One of our team members will reach out to you directly o assist you with updating your phone number.
Jan 29, 2021 12:01:29 PM by Muhammad Sohail A
Hi!
I recently formatted my android phone and forgot to back up my Microsoft authenticator app which allows me to have a double layer of authentication for Upwork. Now, I am unable to modify anything in my Upwork account because I receive a prompt to enter the code sent to my authenticator app to confirm.
How to solve this problem as I installed the Microsoft authenticator app again but cannot attach my Upwork account with this app. Please help. Thank you.
Muhammad Sohail Ashraf
Jan 29, 2021 12:46:52 PM by Bojan S
Hi Muhammad Sohail,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Jan 31, 2021 04:13:08 AM by Jennelyn D
I can't receive a text verification code. I need to withdraw my earnings but it's not allowing me!
Feb 2, 2021 09:23:57 AM by Aliaksandra M
Feb 2, 2021 10:16:53 AM by Andrea G
Hi Aliaksandra,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Feb 7, 2021 06:47:36 PM Edited Feb 7, 2021 08:00:07 PM by Luiggi R
I deleted Goggle Authenticator app and now i am unable to do any changes / close my account so kindly turn-off 2FA on my account.??
**Edited for Community Guidelines**
Feb 7, 2021 09:38:29 PM by Luiggi R
Hi Abdul,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Feb 8, 2021 07:55:20 AM by Ahmed A
I made many authentication and turn on authenticator app then I lost the app from my phone
how can I remove that option from authentication process?
Feb 8, 2021 08:35:34 AM by Bojan S
Thank you for reaching out to us, Ahmed.
One of our team members will reach out to you directly to assist you with your request.
Feb 9, 2021 08:54:39 AM by Taled S
Feb 9, 2021 09:39:09 AM by Bojan S
Hi Taled,
We'll have one of our agents reach out to you directly to assist you with concern.
Thank you for reaching out to us.
Feb 12, 2021 04:48:19 AM by Denis A
Hello
I have a problem, I can not change my profile. I changed my phone and I don't have access to my authApp that insert 6 number.
How can I change my profile? Help me, please!
Feb 12, 2021 07:13:07 AM by Pradeep H
Hello Denis,
I'm sorry to hear that you are unable to change your profile.
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H
Feb 12, 2021 02:54:42 PM by Demian C
Hello, I have the same problem. My phone got broken and I do not have access to my Google Authenticator. Could this be reset for me? Thanks
Feb 12, 2021 04:46:15 PM by Joanne P
Hi Demian,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 16, 2021 12:47:28 AM by Jeanette T
Hello,
I'm trying to set up my Upwork account as a freelancer, and am on the last step to enter in a code that's supposed to be sent as a text to my cell. I haven't received the code yet, no matter how many times I ask to resend the code. Please advise, thank you.
Feb 16, 2021 12:54:04 AM by AleksandarD A
Hi Jeanette,
One of our team members will reach out to you directly via email to assist you further with the verification code.
Thank you.
Feb 17, 2021 02:14:16 PM by Andre H
Hello, I bought a new phone yesterday and reset my old one without transfering my 2FA codes to the new phone. I'm only able to log in on my computer. Is it possible to have 2FA verification reset on this account?