not receiving security code on my phone

[#1]

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

[#2]

Hi Aleksander,

Yes I contacted support too. Im in kind of a rush because I need the money to pay for my education expenses. Thank you for the reply. Much appreciated, sir 🙂

[#3]

Hi, about a weeks a go I was experiencing same problem (can't access Setting page to get paid) and that time Upwork customer support help me and i gain access to my setting page, but now i experiencing the same way again, needs authenticator app, sadly I lost my Authenticator app when i reboot my phone, is there anyway to get new authenticator barcode to send ?

right now i can't access my Setting page again, please help me solve this problem.

Thank you,

Sincerely

Agung Praseptio W

[#4]

Hi Agung Praseptio,

One of our team members will reach out to you directly via email to assist you further with your account.

Thank you.

[#5]

I recently changed my sim. Thanks!

[#6]

How to change the phone number registered in upwork? I recently changed my sim.

[#7]

Thank you for reaching out to us, Marj.

One of our team members will reach out to you directly o assist you with updating your phone number. 

[#8]

Hi!

I recently formatted my android phone and forgot to back up my Microsoft authenticator app which allows me to have a double layer of authentication for Upwork. Now, I am unable to modify anything in my Upwork account because I receive a prompt to enter the code sent to my authenticator app to confirm.

How to solve this problem as I installed the Microsoft authenticator app again but cannot attach my Upwork account with this app. Please help. Thank you.

Muhammad Sohail Ashraf

[#9]

Hi Muhammad Sohail,

We'll have one of our agents reach out to you directly to assist you with your concern. 

Thank you for reaching out to us. 

[#10]

I can't receive a text verification code. I need to withdraw my earnings but it's not allowing me!

[#11]

Hi Jennelyn,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#12]

I cannot receive the confirmation/verification part. My number listed here is no longer active. I want to replace it with a new one. Please, assist 🙏🏻

[#13]

Hi Aliaksandra,

Someone from our team will reach out to you via support ticket in order to assist you further. 

Thanks!

[#14]

I deleted Goggle Authenticator app and now i am unable to do any changes / close my account so kindly turn-off 2FA on my account.??

**Edited for Community Guidelines**

[#15]

Hi Abdul,

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#16]

I made many authentication and turn on authenticator app then I lost the app from my phone

how can I remove that option from authentication process?

[#17]

Thank you for reaching out to us, Ahmed.

One of our team members will reach out to you directly to assist you with your request. 

[#18]

Hello
I have a problem and I need help
I cannot verify my identity with the phone number

The phone number shown to me is not my own

[#19]

Hi Taled,

We'll have one of our agents reach out to you directly to assist you with concern. 

Thank you for reaching out to us. 

[#20]

Hello
I have a problem, I can not change my profile. I changed my phone and I don't have access to my authApp that insert 6 number.

How can I change my profile? Help me, please!

[#21]

Hello Denis,

I'm sorry to hear that you are unable to change your profile.

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H

[#22]

Hello, I have the same problem. My phone got broken and I do not have access to my Google Authenticator. Could this be reset for me? Thanks

[#23]

Hi Demian,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[#24]

Hello,

I'm trying to set up my Upwork account as a freelancer, and am on the last step to enter in a code that's supposed to be sent as a text to my cell. I haven't received the code yet, no matter how many times I ask to resend the code. Please advise, thank you.

[#25]

Hi Jeanette,

One of our team members will reach out to you directly via email to assist you further with the verification code.

Thank you.

[#26]

Hello, I bought a new phone yesterday and reset my old one without transfering my 2FA codes to the new phone. I'm only able to log in on my computer. Is it possible to have 2FA verification reset on this account?