not receiving security code on my phone

[#1]

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

[#2]

Hi Andre,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#3]

Hi

I have lost 2FA but I have access of my email

[#4]

Hi Aaditya,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a email to assist you further.

[#5]

I can not verify my account 

I pushed the verify phone number button a few times now and have yet to receive my verication code. please can someone from the admin team contact me. 

[#6]

Hi Dan,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#7]

I want to disable Google authenticator app verification on mobile app or throug web address It again request to add 6 six digit code from authenticator app for confirmation to next process. I am unable to get this code.

Please guide and send code  my email address.

Is there any solution to disable extra more security on upwork?

[#8]

Hi Waseem,

We'll have one of our agents reach out to you via support ticket in order to assist you further.

Thanks!

[#9]

Hi,

I also want to deactivate the authenticator app. Please reach out to me I cannot make a request. your community bot is unhelpful. thank you.

[#10]

Hi Tracy Ann,

One of our team members already reached out to you directly via email to assist you further.

Thank you.

[#11]

I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code. I stuck and really can't do anything on account settings, kindly assist!

[#12]

Hi Roberto,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#13]

I changed my mobile phone and forgot to backup my authenticator app. What should I do to change my authenticator access thru my new phone?

[#14]

Hi Rencis,

I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.

[#15]

Hi!

I lose my number so i got a new one, i need help changing my number on my profile.

[#16]

Hi Marleny,

You should be able to change your phone number by going to the Settings > Contact Info page and making the necessary changes under the 'Location' section. Could you please let us know if you are experiencing any issues while trying to do that?

Thank you.

[#17]

When i go to setting they ask for a confirmation and the number they send the code is the old one that i don’t have, that’s the problem

[#18]

Hi Marleny,

I'm sorry to hear you had trouble updating your number. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#19]

Text message verification

[#20]

Hi Jyoti,

It looks like you were able to successfully complete your verification process. Feel free to reach back to us if you still need any assistance.

Thank you!

[#21]

i m not receiving verification code in my number! what should i do then?

[#22]

Hi Imad,

One of our team members already reached out to you directly via email to assist you further with your account.

Thank you.

[#23]

Hello 

 I am not able to receive OTP via sms and e-mail. Please sort out my issue as soon as possible.

Thanks

Shivangi **Edited for Community Guidelines**

[#24]

Hi Shivangi,

One of our team members will reach out to you directly via email to assist you further.

Thank you.

[#25]

I'm receiving a similar error, I'm trying to change some details for my account and I receive the message "Use your authenticator app to generate a code. Enter it in the code box and press Confirm" but I do not receive any code on my phone or on the app.

Authenticator app is the default choice for the second step verification process but I have no idea what it is and I can't replace it with sms option.

[#26]

Hi Sandro,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

Thanks!