Aug 26, 2020 02:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 9, 2022 06:30:19 PM Edited Jan 30, 2023 02:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Nov 2, 2022 12:54:07 PM by Arthur L
Hello. I have not received a text verification code. I have tried several times. Can You help?
Arthur
Nov 30, 2022 08:28:15 AM by Precious O
I changed my phone and now I can't login to my account. They keep asking me to click on the message sent to my mobile
Nov 30, 2022 11:56:32 AM by William T C
Hey Precious, yes a 6 digit passcode will be sent to your mobile phone to allow the login. Thanks!
Dec 27, 2022 12:03:13 PM by Asar S
Having same issue,
Cant receive otp on my mobile device. Any help please
Dec 27, 2022 12:21:31 PM by Asar S
Hello,
I was using google authenticator app for upwork. Changed phone recently, now can't login to upwork.
niether mobile app nor network otp are working for me.
I've tried everything already.
Dec 27, 2022 02:14:03 PM by Arjay M
Hi Asar,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 14, 2023 04:27:57 PM by Brody E
I dont understand what is wrong with the site but my phone wont get any messages
Jan 20, 2023 04:15:55 PM by Mark B
Hi, Can someone help me with this same issue as well? Not receiving verificationi codes via SMS and email. Thanks!