Aug 26, 2020 09:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 10, 2022 01:30:19 AM Edited Jan 30, 2023 10:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Nov 26, 2020 05:43:07 PM by Zahra B
Hello everyone,
I changed my phone number a few months ago. When I try to log in my Upwork profile, I don't receive the verification code because I don't have that number anymore.
I just created this account to contact the support.
Can anyone please help me with this ?
Thank you in advance.
Sincerely,
ZB
Nov 26, 2020 07:13:21 PM by Andrea G
Hi Zahra,
Nov 27, 2020 08:44:38 AM by Rojen M
I lost my QR code and I do not have 6 digit code. I uninstalled my authentication app and when I reinstall it, I lost my 6 digit code. Now how can again I get my QR code or 6 digit code? Thank you.
Nov 27, 2020 08:55:18 AM by Goran V
Hi Rojen,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.
Dec 15, 2020 10:46:26 PM by Andrés David N
Hello Goran,
I have the same situation as Rojen. I lost my Google Authenticator, and can't access settings or payments.
If it helps, I have access to my Upwork e-mail address and my phone number, in case those help.
I left an open support ticket without reply, I need to recover access to Upwork as soon as possible since that's where all my income comes from.
Dec 15, 2020 11:04:57 PM by Bojan S
Hi Andrés David,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jan 6, 2021 06:05:08 PM by Victor M
Hello Bojan,
I have the exact same issue as Rojen. I have access to my work, but I can't access settings and payments.
Please help.
Thank you.
Jan 6, 2021 06:54:04 PM by Andrea G
Hi Victor,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 15, 2021 06:54:26 PM by Semyon S
Hello,
I have the same issue. Have no access to the Authenticator app. I still have access on my laptop, but can't connect on the new mobile.
Thanks,
Jan 15, 2021 08:08:16 PM by Andrea G
Hi Semyon,
We'll have one of our agents reach out to you via support ticket in order to assist you further.
Thanks!
Nov 27, 2020 04:34:45 PM by Garvit P
Nov 27, 2020 05:24:27 PM by Andrea G
Hi Garvit,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Nov 28, 2020 08:17:28 PM by Cae I
Nov 28, 2020 08:49:39 PM by Aleksandar D
Hi there,
One of our team members will reach out to you directly via email to assist you further.
Thank you.
Nov 30, 2020 09:29:21 AM by Happy Tabo M
Nov 30, 2020 09:34:15 AM by Aleksandar D
Hi Tabo,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 30, 2020 04:17:01 PM by Muhammad Jahanzaib B
Hi, Actually I am stuck at the authentication code while going to my settings. in the start, I have created an account and chosen an authenticator app code for verification. So my smartphone has some issues that's why I have to delete all my apps. now I am stuck and I cannot enter into my account setting because it asks for an authenticator code. can you please reset so that I can choose my SMS verification for future security? thanks
Nov 30, 2020 04:49:17 PM by Bojan S
Hi Muhammad Jahanzaib,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Dec 1, 2020 10:09:42 AM by Mariam M
Hello, My name is Mariam, my friend changed her phone number, and now she cant log in to her account. She can say her username and password,or email, maybe you can help.. please
Dec 1, 2020 11:40:57 AM by Goran V
Hi Mariam,
I just reached out to you via PM with additional information. Thank you.
Dec 2, 2020 10:13:31 PM by Zubair S
Hey,
I can't get verification code on my phone or email my Account is already verified. When I am getting entered to my profile settings It needs verification that will be sent on your mobile/email. But from 3 days I'm trying still not getting any code. I've attached the screenshot.
Please help me out.
Thank you.
Dec 2, 2020 10:37:46 PM by Bojan S
Thank you for reaching out to us, Zubair.
One of our team members will reach out to you directly to assist you with your verification process.
Dec 3, 2020 09:41:33 AM by Zubair S
Hey Bojan,
Thank you for the response. Sure, I'll be waiting for.
Dec 3, 2020 07:23:57 PM by Terrell H
I keep trying to verify my account, however no code goes through to my phone so i can verify it? Help
Dec 3, 2020 09:07:53 PM by Andrea G
Hi Terrell,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!