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Ian's avatar
Ian C Community Member

not receiving security code on my phone

Hi

 

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

 

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi Eric, 

 

If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Arjay
Upwork

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513 REPLIES 513
Zahra's avatar
Zahra B Community Member

Hello everyone, 

 

I changed my phone number a few months ago. When I try to log in my Upwork profile, I don't receive the verification code because I don't have that number anymore. 

 

I just created this account to contact the support. 

 

Can anyone please help me with this ? 

 

Thank you in advance. 

 

Sincerely, 

ZB

Andrea's avatar
Andrea G Community Manager

Hi Zahra,

 

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?
 
Thanks!
~Andrea
Rojen's avatar
Rojen M Community Member

I lost my QR code and I do not have 6 digit code. I uninstalled my authentication app and when I reinstall it, I lost my 6 digit code. Now how can again I get my QR code or 6 digit code? Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Rojen,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

~ Goran
Upwork
Andrés David's avatar
Andrés David N Community Member

Hello Goran,

 

I have the same situation as Rojen. I lost my Google Authenticator, and can't access settings or payments.

 

If it helps, I have access to my Upwork e-mail address and my phone number, in case those help.

 

I left an open support ticket without reply, I need to recover access to Upwork as soon as possible since that's where all my income comes from.

Bojan's avatar
Bojan S Community Manager

Hi Andrés David,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Victor's avatar
Victor M Community Member

Hello Bojan,

 

I have the exact same issue as Rojen. I have access to my work, but I can't access settings and payments.

 

Please help.

 

Thank you.

Andrea's avatar
Andrea G Community Manager

Hi Victor,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Semyon's avatar
Semyon S Community Member

Hello, 

I have the same issue. Have no access to the Authenticator app. I still have access on my laptop, but can't connect on the new mobile.

 

Thanks,

Andrea's avatar
Andrea G Community Manager

Hi Semyon,

 

We'll have one of our agents reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Garvit's avatar
Garvit P Community Member

 
I am having an issue getting SMS from Upwork for 2-factor authentication. I want to use an email address to get the code. How can I do that?
Andrea's avatar
Andrea G Community Manager

Hi Garvit,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Cae's avatar
Cae I Community Member

Same problem, i dont receive security code per sms for account settings.
Aleksandar's avatar
Aleksandar D Community Manager

Hi there,

 

One of our team members will reach out to you directly via email to assist you further.

Thank you.

~ Aleksandar
Upwork
Happy Tabo's avatar
Happy Tabo M Community Member

Hello how do I reach the support team? I've been trying to cerify my phone number for the past week but i keep getting an error saying you chamged your phone number too many times ples contact the support team so how do i resolve this issue?
Aleksandar's avatar
Aleksandar D Community Manager

Hi Tabo,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Muhammad Jahanzaib's avatar
Muhammad Jahanzaib B Community Member

Hi, Actually I am stuck at the authentication code while going to my settings. in the start, I have created an account and chosen an authenticator app code for verification. So my smartphone has some issues that's why I have to delete all my apps. now I am stuck and I cannot enter into my account setting because it asks for an authenticator code. can you please reset so that I can choose my SMS verification for future security? thanks

Bojan's avatar
Bojan S Community Manager

Hi Muhammad Jahanzaib,

 

We'll have one of our agents reach out to you directly to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Mariam's avatar
Mariam M Community Member

Hello, My name is Mariam, my friend changed her phone number, and now she cant log in to her account. She can say her username and password,or email, maybe you can help.. please

Goran's avatar
Goran V Retired Team Member

Hi Mariam,

 

I just reached out to you via PM with additional information. Thank you.

~ Goran
Upwork
Zubair's avatar
Zubair S Community Member

Hey,

 

I can't get verification code on my phone or email my Account is already verified. When I am getting entered to my profile settings It needs verification that will be sent on your mobile/email. But from 3 days I'm trying still not getting any code. I've attached the screenshot. 

 

Please help me out. 

 

Thank you. 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Zubair.

 

One of our team members will reach out to you directly to assist you with your verification process. 

~ Bojan
Upwork
Zubair's avatar
Zubair S Community Member

Hey Bojan,

 

Thank you for the response. Sure, I'll be waiting for.

Terrell's avatar
Terrell H Community Member

I keep trying to verify my account, however no code goes through to my phone so i can verify it? Help

Andrea's avatar
Andrea G Community Manager

Hi Terrell,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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