pointless re-verify

[#1]

Hello,

I'm a top rated freelancer and I verified my identity last month. Now I have got the same request again.

Taking 10 minutes to do it is not a big deal, although I would prefer that Upwork respects my time rather then feeling entitled to waste it on pointless excercises.
I have passed it and it was no different then the previous one.

The bigger issue is that my account is on temporary hold and it lasts longer then 10 minutes. Upwork claims that it has up to 48 hours to release it.
I'm worried about how this is presented to the clients.

The main question is - why do Upwork even does it so often? Do you think that my identity changed within a month?

Kind regards

Slawek

[#2]

I've been through the whole video interview and uploading documents process. Today I found out I can't withdraw funds and will need to upload my ID again. Can I get an explanation why a "top rated" freelancer needs to go through this process again?

[#3 · Accepted solution]

Hi Jae Sung, 

At times, for a variety of reasons, we need to ask our users to verify their identity or other information. Please know we do try to avoid doing this repeatedly. However, as part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, we must reach out to users again sometimes. We apologize for the inconvenience.

To verify your identity, log into your Upwork account and click on “Settings.” In the left-hand column, choose “Identity Verification.” Follow the steps there to begin verification. For tips on correctly completing the process and details about the documents needed, click here.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

[#4]

How long does this process usually take? I have the link to verify again but have been waiting 2 days now for any response. I am under the impression I am blocked now. Very dissapointing

[#5]

Hi Higgs,

I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and you can expect an update on your open ticket in a timely manner.

Thank you.

[#6]

My name on upwork is Higgs Jeremy but my name is Jeremy D Higgs, not sure why its switched on my account. In the state where I live in IL they put your last name first, can I get my name corrected

[#7]

Hi Jeremy,

You should be able to update your name by going to Settings and using the edit button. Let us know if you need any further assistance. 

[#8]

Hi,  I've earned an Identity Verified badge for my profile. But it's not showing in my profile

[#9]

Hi Shaikat,

Thank you for your message. I am sorry to hear that your verified profile badge is not visible on your Upwork profile. I see that you are already communicating with the relevant team via a support ticket here. One of our team members will reach out to you on the same ticket as soon as possible and assist you further. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you.

Pradeep

[#10]

Hi Shaikat,

Thank you for your message. I am sorry to hear that your verified profile badge is not visible on your Upwork profile. I see that you are already communicating with the relevant team via a support ticket here. One of our team members will reach out to you on the same ticket as soon as possible and assist you further. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you.

Pradeep

[#11]

I agreed on it but I am saying that the link in not opened by clicking on that I can re-verify my identity.

[#12]

Hi Muhammad,

Thank you for reaching out. I checked your account and it does look like it's successfully verified. If you could share a screenshot of the issue you're having, that would definitely help.

[#13]

Hi AJ! I received an email before 18 hours, that I need to re-verify my identity in next 7 days otherwise my account will get on hold. But when I logged in to my account and go to Identity Verification section it shows "Successfuly Verified on 16 March". So I need ot know that the email I received was wrong or the link is in glitched and not showing in my profile Identity Verification section. Here I am attaching the screenshots of both screens.

[#14]

Hi Muhammad,

I checked with the relevant team and can confirm that you're not required to complete any verification at the moment, you can disregard the email you received. Sorry for any confusion that may have caused.

[#15]

I'm having the same problem Annie I submited aticket to support  9 days ago.... I've been without working for 9 days waiting ....

[#16]

Hi Jose, 

I have followed up on your ticket with the team. If you don't get a response within 48 hours, let us know and our team will assist you further. 

[#17]

I have probs with that email to 

[#18]

Hi Craig,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#19]

Hello Avery,

I'm facing a challenging situation where, even after completing identity verification four times, my proposals are consistently being archived whenever I receive a verification notification. This repetitive issue is leading to unnecessary consumption of my time, efforts, and the connects used for job proposals. It's increasingly disruptive and requires prompt resolution.

[#20]

Hi Ghulam,

In general, a suspension will result in proposals being automatically withdrawn and transferred to archived. 

In the future, if you see a prompt that requires your attention like identity verification, please respond immediately so that incidents like this will not be encountered. Also, we recommend reviewing our ToS as any violation will also result to suspension and get your proposals withdrawn.

[#21]

My concern is regarding Upwork's process of moving proposals to the archive state each time I receive an account verification notification. Why should I incur the expense of connects due to Upwork's inefficient workflows?

[#22]

Hello, i completed the procedure of verification some days ago, i have already applied for some jobs but once again when i try to apply for more jobs, the system asks me to verify again my identity. Could you please tell me if everything is fine with my account or  do i have to verify again? Thank you in advance!

[#23]

Hi Georgios-Ioannis,

Your ID has been approved, and the badge should be reflected in your account within 24 hours. Thanks!

[#24]

I've done the same thing, earned my badge and got blocked after a couple of weeks.They force you to video-chat with a picture of a random guy or girl - it is an absolute viloation of our privacy rights and unbelievably outrageous business policy. **edited for Community Guidelines**

I even can't delete my account - another violation and seizure of my personal data (communist practice as well). It's just ridiculous but if they want to loose everybody - I have no problem with that. If only I could leave ... 🙂

[#25]

Hi Tilo,

I'm sorry for the inconvenience this has caused you. I already responded to your previous post regarding the requested verification. If you would like to close your account, please follow the steps provided in this help article.

Thank you.