May 30, 2022 03:20:46 AM Edited May 30, 2022 08:36:53 AM by Nikola S
I got into a problem when I was adding my introduction video to Upwork and they said it's not a valid link. But I published it a little while ago on my YouTube channel. Please reply to me.
**Edited for Community Guidelines**
Solved! Go to Solution.
May 30, 2022 05:06:40 AM by Nikola S
Hi Khan,
Thank you for reaching out to us. Could you please confirm if your video is public on YouTube so that we can assist you further?
May 30, 2022 05:06:40 AM by Nikola S
Hi Khan,
Thank you for reaching out to us. Could you please confirm if your video is public on YouTube so that we can assist you further?
May 31, 2022 05:49:02 AM by Gilles S
Hello,
When I try to upload my YouTube video link in the introductionary video section of my profile, it says that I have to upload a valid YouTube link. My YouTube link is valid and the video is also public. I checked on another similar post on this issue, but the solution was not provided publicly there.
Could you please help me?
Warm regards,
Gilles Silva
Aug 16, 2022 04:54:30 PM by Joanne P
Hi Ramonito,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 18, 2022 04:52:08 AM by Kenneth F
hi there! I have same problem with posting youtube link. can someone help me please? thanks
Oct 18, 2022 07:48:53 AM by Annie Jane B
Hi Kenneth,
Thank you for reaching out. Could you please check if your video is public on Youtube? We'll look forward to your response so we can assist you further.
Nov 15, 2022 11:02:11 PM by Mustufa Y
Hello Nikola,
I am facing the same issue.
My video was 40 seconds long.
The link to this video was https://youtube.com/shorts/9UTZJYW4vK8?feature=share
Nov 16, 2022 01:48:44 AM by Annie Jane B
Hi Mustufa,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
May 31, 2022 11:24:12 PM by Joeseph Phillip L. R
This also happened to me, last week I can change my introduction video, but when I tried to change it now I cannot because it said that it "Must be a valid YouTube link." Even though the video is public and still getting videos, I tried to use other links, and still the same it is not a valid youtube link. so yah
Jun 1, 2022 01:27:20 AM by Annie Jane B
Hi Joeseph,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 11, 2022 01:44:50 PM by Nataliia S
Hi! I have the same problem. When I try to add video introduction it says that I have to upload a valid YouTube link. I hope for your help. Thank you in advance
Jun 11, 2022 04:19:56 PM by Luiggi R
Hi Nataliia,
I'm sorry to hear you're having trouble with this. A Customer Support Team member will be reaching out to you soon through a support ticket to assist you further with your concern.
Jul 7, 2022 01:27:23 PM by Jason M
I had the same problem. I see a lot of responses saying you'll reach out to Nikola, but I don't see any corrective responses here. Whay is the issue please?
Jul 7, 2022 04:14:09 PM by Arjay M
Hi Jason,
I'm sorry to hear you're having trouble with this. A Customer Support team member will be reaching out to you through a support ticket to assist you further with your concern. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Jul 17, 2022 05:26:18 AM by Darien Y
I'm having the same problem when trying to upload my introduction video, can anyone help me resolve this?
Jul 17, 2022 09:40:32 AM Edited Jul 17, 2022 09:41:08 AM by Annie Jane B
Hi Darien,
Thank you for reaching out to us. Are you also uploading a YouTube video? Could you please confirm if your video is public on YouTube so that we can assist you further?
Jul 22, 2022 02:59:54 AM by Lana R
Hello Annie,
I'm having the same problem. Message "Must be a valid YouTube link." shows when I add link to my YouTube video. Video is set to public. Can you help?
Looking forward to your reply!
Regards,
Lana
Jul 22, 2022 05:31:03 AM by Pradeep H
Hi Lana,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Oct 2, 2022 10:21:01 PM by Kamrul Hasan K
I got into a problem when I was adding my introduction video to Upwork and they said it's not a valid link. But I published it a little while ago on my YouTube channel. Please reply to me.
Oct 3, 2022 12:33:43 AM by Pradeep H
Hi Kamrul,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us with the screenshot of error message if problems persist.
Thank you,
Pradeep
Nov 6, 2022 10:33:45 AM by Amin P
Hi! I have the same problem. When I try to add video introduction it says that I have to upload a valid YouTube link. I hope for your help. Thank you in advance
Nov 6, 2022 10:34:23 AM by Amin P
Hi! I have the same problem. When I try to add video introduction it says that I have to upload a valid YouTube link. I hope for your help.
Nov 19, 2022 05:54:09 AM by Ali M
Hi Guys! I am facing a similar issue and my video is public as well.
Thanks
Nov 20, 2022 05:16:11 AM by Annie Jane B
Hi Ali,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Dec 27, 2022 09:50:07 PM by Mohd Z
Don't uplaod your introduction video in shorts video, it must be at least 2 min long.
Jan 12, 2023 09:36:39 PM by Jason S
I have the same issue. my video is like 30 seconds long and public viewable