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Viraj's avatar
Viraj O Community Member

"Approve and Fund to Escrow" is not working

I'm trying to review a proposed contract, but everytime I click the "Approve and Fund $ to Escrow" button, nothing happens. I'll see a loading screen for 1 second, but nothing changes after that. Why? I've put my credit card details in, but still nothing.

ACCEPTED SOLUTION
Viraj's avatar
Viraj O Community Member

Thank you Andrea

 

edit: The problem was that my company information in account settings was incomplete. After finishing it, I was able to approve the contract. Thank you to Aneta!

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4 REPLIES 4
Andrea's avatar
Andrea G Community Manager

Hi Viraj,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

 

~Andrea
Viraj's avatar
Viraj O Community Member

Hi Andrea,

 

I tried clearing cache/cookies, and logging in on Safari instead of Google Chrome, but the issue is still there.

Andrea's avatar
Andrea G Community Manager

Thanks for following up, Viraj! 
Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Viraj's avatar
Viraj O Community Member

Thank you Andrea

 

edit: The problem was that my company information in account settings was incomplete. After finishing it, I was able to approve the contract. Thank you to Aneta!

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