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0df04154
Community Member

trouble with my stats

Hello,

i opened my stats category today and was shocked to find that my 12 months earning is 0 while yesterday was 300+, with no job success score while it was also 100%.

same to eligible weeks it is 0 while it was 9/16.

on my profile everything looks normal ( earning and badge) so what is happened yo my stats.

please i need help with it!

ACCEPTED SOLUTION
kochubei_valeria
Community Member

Hi All,

 

This issue has now been resolved and My Stats should be showing correct and updated information. Thus we'll be closing this thread from new replies.

 

We appreciate your reports and patience!

~ Valeria
Upwork

View solution in original post

50 REPLIES 50
NikolaS
Moderator
Moderator

Hi Aisha,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
96585884
Community Member

Hi @Nikola S
My Job Success Score is not improving from 2-4 months. Even i had not recieved any bad reviews. It was on 100% 4 months ago, after that the score is improve from 89 %or 90%. I had completed my all job with full reviews. But my job success score still on 89%. Why this happening. Please help me out in this.
Thanks

0df04154
Community Member

Thank you Nikolas!

this is great!

a_lipsey
Community Member

All my stats on the my stats page (except for clients who would recommend) have disappeared and changed to zero. What is going on?

Hi Amanda,

 

Thank you for reaching out to us. I am looking into this and will get back to you once I have more information.

 

~ Nikola
Upwork

I reported the same problem 9 hours ago,  still no fix.

1fb13075
Community Member

1fb13075_0-1649600675729.png

My stats page suddenly reset to zero all my earning became zero even i have not been in upwork for more than 5 months i still can see my top rated page on my profile but not on my stats page is there a bug here? 

 

1fb13075_0-1649600950319.png

1fb13075_1-1649600965833.png

also thoese were reset

 

onestops786
Community Member

Hello, 

Since today I am having this issue with my stats, my stats ain't showing, the Job Success score is "Not yet available" and also other stats suddenly went to "0". I am confused about all this. what is happening to my profile can someone help please? what should I do? is it some kind of Glitch?

I attached a screenshot of my stats.

NikolaS
Moderator
Moderator

Hi All, 

 

Thank you for reaching out to us and bringing this to our attention. Our team has identified the issue and they are working as fast as possible to resolve it. 

 

We will follow up on this thread as soon as we have more information. 

 

We appreciate your patience,

~ Nikola
Upwork

I have the same problem and reported it 9 hours ago.  Nothing is resolved yet.  My stats do not show my 12 month earnings, my ratings, nor my long-term clients, and it's not a good look.

Hi! I have the same problem as Aisha.

nerdan
Community Member

Hi,

 

Just following up on this issue.
My stats still do not show my 12-month earning and my ratings.

Kindly assist.

Thank you.

thompson_karen
Community Member

My 12 month earnings figure, and long-term clients, and eligible weeks suddenly "disappeared" from my Job Success score  under My Profile Stats?

 

Anyone know why?

I am facing the same issue. I also made a post about it. Waiting for someone to help ๐Ÿ˜ž

It's a known bug. They'll fix it and all will return to normal then.

nareshmkwn2003
Community Member

Hello,

 

My Stats page is not showing JSS, Top Rated Badge and other details. It is removed not sure why. I am not able to apply to jobs because it shows Red flag for JSS while my JSS is 97% and I am Top Rated freelancer. Can someone please help? Help from Moderators would be really appreciated.

 

Regards,

Naresh

Hi Naresh,

 

I can confirm this is a known issue and the relevant team is already working on a fix, apologies for any inconvenience this can cause you. I've merged your post to the general thread where this is being discussed so you can be kept up to date on its status.

~ Luiggi
Upwork
0f49cf72
Community Member

hello,

My stats are not shown, i have worked on multiple jobs and earned also . i noticed today that my stats are not shown today.

cgutomachado
Community Member

Hi everyone, an unfortunate issue is going on. My stats are empty.

 

As you can see from the screenshot, the stats, earnings and legible weeks is zeroed, which is crazy given the fact I have been active through the platform for a while and these numbers were there ever and yesterday.

 

Would you know whether that's a known issue or is going to be solved soon or ever?

 

That's quite stressful ๐Ÿ˜ž

Hi Carlos, 

I can confirm there is an issue, and the team is working to resolve it. I have merged your post to this thread, and our team will update this thread once the issue is resolved. 

I appreciate your patience as the team works to resolve this issue.


~ Avery
Upwork
modivishal
Community Member

Hello,

I was trying to bid on one job which has minimum cirteria for 90% jss. I thought my jss has decreased but when I checked it was 95%. can anyone tell me what is the issue?

 

job has top risingle talent criteria as well and I have top rated badge so It is shwoing red flag for both criteria.

AveryO
Community Manager
Community Manager

Hi Vishal, 

I was unable to replicate your issue. Could you please share a screengrab of the issue, making sure to blackout any job post information and other private information so that our team can look into this further?


~ Avery
Upwork

please find attached.

AveryO
Community Manager
Community Manager

Let me look into this, Vishal, and I'll come back here once I have more information regarding your concern. 


~ Avery
Upwork

Sure Avery. Thanks for the support.

AveryO
Community Manager
Community Manager

Hi Vishal, 

A member of the Customer Support Team has reached out to you to assist you further with that concern. 


~ Avery
Upwork
criselenacris
Community Member

Hi!

 

Despite my $20+ earnings, my profile earnings are not available when clients search for a translator. It shows $0 earned. My name is not displayed if a client searches for a freelancer who earned $10+.

 

Also, I have noticed that My Stats section shows: 

12-month earnings  $0.00
Long-term clients 0% (I have at least 60% long-term clients)

Top Rated eligible weeks 0 of 16 (instead of 16 of 16)

 

It also does not display my Title from All work as the general search criterion (under my name). It displays the title of a specialized profile.

 

Why?

Hi Valeria K,

 

I have completed 61 jobs before with 5/5 star, however I lost all work now..

 

jobs.png

 

Please help me....

 

Thank you,

Le N.

Hi Le N,

 

Thank you for your message. I checked and I am unable to replicate the same issue on your profile. I see that your worth history is visible on your Upwork profile. Could you please confirm if you are facing this issue while accessing your profile on Upwork Mobile App or Desktop?

 

Thank you

Pradeep

Upwork

I

Hi Bojan S,

Hi Avery O,

 

I have completed 61 jobs before, however,

the total jobs are missing when I find my profile from any tool search( google, bing,..)

 

View Before missing...

 

work before.png

 

and Now...

Work Now.png

 

Please help me, I'm very worried about that because when I bid on a job, the client can't see the job I did the previous...

 

Thank you...

 

 

Same here. The My Stats page is showing zeros but I'm a TR+ freelancer with decent earnings, 16+ eligible weeks, and a large percentage of long-term clients.

 

I guess it's a glitch - just one of the many issues Upwork has been facing lately. Hope it gets resolved soon...

AveryO
Community Manager
Community Manager

Hi Elena and Valentina, 

I have merged your posts to this thread. Please know that this is a known issue, and the team is working to resolve it. Our team will update this thread once we have more information regarding this issue.


~ Avery
Upwork
vishalsinghh14
Community Member

My Stats is somehow reset i guess. It is now showing any data on my stats page. Please assist.

Hi Vishal,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
g1999
Community Member

On my freelance profile page, my jss is 100% but on the my-stats page my JSS, total earnings and all the data are gone.

 

I have 3 active contracts and I am continually working on them.

 

I don't know what happens.

petra_r
Community Member

It's a known bug

g1999
Community Member

I hope it will be fixed soon

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