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bcef404b
Community Member

unable to attach card to buy connect

im not sure about the problem but i assume im unable to add card because my name on documents is only sumaya and i dont have a surname

3 REPLIES 3
PradeepH
Moderator
Moderator

Hi Sumaya,

 

I am sorry to hear about the trouble while adding a billing method. Could you please confirm the error you get while trying to add the card details? 

 

- Pradeep

Upwork

each time i try to add card it says an errore occured altho i dont understand what might be the problem other namwe name

 Hi Sumaya,

 

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

~ AJ
Upwork
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