unable to chat with a prospective freelancer

[#1]

Hello, a prospective client wants to chat,  he has send message. I am unable to see his and i am receiving the following message:

serviceName: 'roomsDS', commandName: 'SubscribeUserToRoomHysCmd', error message: 'Room record not found by id: room_6cea22fa5b4cc4b39b64f10517864641'

How can this be resolved?

[#2]

Hi Mohammed,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.