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34d10fe0
Member

Account Suspended | Cannot Post in the Community

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

 

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

 

Regards, 

Abdul-Aziz. 

 

ACCEPTED SOLUTION

Hi Janine,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket here and reply to the email if you have any questions for the team.

 

~ Luiggi
Upwork

View solution in original post

215 REPLIES 215

Hi Azhar,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork
mohamedlulu
Member

i have same issue here, not able to submit proposals

Hi Mohamed,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep


Upwork
e890bf98
Member

upwork suspended.my account for no reason i cant able to post new job on upwork its showing this error "There was an error saving the job: error [75da34e4bcff8e86-SEA, 75da34e4bcff8e86-SEA]. Contact Upwork Support for more information." it s a very bad behavior with customers remove all these errors from my account please

Hi Ettika,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~Andrea
Upwork

i dont understand how its working but pls remove that errors from my account pls

5e67afc6
Member

Hi Everyone,

 

I paid the past due balance with a new card but my account is not active yet. 

 

Please let me know when my account will be active.

 

Thank you,

Shawn

Hi Shawn,

 

Thank you for reaching out. I have submitted a follow-up to the team handling your case and one of the members will provide an update on this page momentarily. 

 

~ Arjay
Upwork

Hi Arjay,

 

Please let me know when you'll have the update for me.

 

Thank you,

Shawn

 

moniqueppc
Member

Hi,

 

I have been with upwork 6 years. I had one missed payment on my client accont as my card expired. Upwork suspended the account and asked me to update my card which I did and paid the balance. I responded to the suspension email a week ago to say the balance is paif and the card updated.

 

My account is still suspended and I can't see an option to chat in or anything? How on earth do I contact upwork? I took a break from freelancing and now need to ge back into it and I need to look for work. I have earned over 90K with upwork so this not being able to contact them directly to ask why my accont I spent years builind is still suspended??

 

Regards,

 

Monique

Hi Nina Monique,

 

I'm sorry to hear about your experience. I can see that our team has already reached out to you regarding your suspension appeal. You can access your support tickets here. Feel free to respond to the same ticket thread should you have further questions or concerns.


~ AJ
Upwork
ccostlow
Member

Hello,

 

I was asked to submit my ID AND BILL for verification which i did. I got a mail this afternoon that the documents have been verified and I am no longer suspended. However, the suspension flag is still on my profile. I am confused.

Hi Alabi,

 

Thank you for reaching out. I can see that you've followed up with the team on a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Upwork

Hi Luggi, Its been over 48 hrs and this hasnt been sorted. I have done the needful (uploaded relevant documents). I am still surprised my account is under review. How long will this take, because its taking forever.

07664737
Member

Hello, i have the same problem with financial account already wrote ticket to support. Don't know why

Hi Sergii,

 

Thank you for reaching out. For your own privacy, we cannot share the details regarding this in the Community since this is a public space. Since you already have a support ticket, please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
64ed1eab
Member

My Brother upwork permanently suspended for rules violation, but I have pending balance, can I withdraw that amout? I can see it's still pending from last 15 days. 

Hi Mirza,

 

Thank you for your message. I am unable to discuss other user's accounts with you. Could you please request the account holder to continue communicating on the support ticket initiated on their account? Also, I do not see any pending balance on the Upwork account you are posting this message. Are you referring to the balance on your brother's account?

 

Thank you,

Pradeep


Upwork

You should not access your brother's account, or you will be in trouble too. 

401cdd72
Member

Hello sir/mam, 

I have already submitted the required documents to verify identity but it is still showing me that your account is suspended, and after submitting it I also received Blue mark on my profile

Screenshot_2022-10-24-09-34-07-44.jpg

Can u help me with it?

Hi Nikhil,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep


Upwork
lklecker
Member

I paid my past due amount but I'm still unable to hire anyone and I still have an error that says my account was suspended

Hi Larry,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork

I dont have a support ticket. or do I know how to create one

 

Hi Larry,

 

Thank you for following up. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
9b85d69f
Member

Hi, Can I withdraw money if my Upwork account is permanently suspended?

Hi Muhammad,

 

Thank you for reaching out. You can request this from our team on the same support ticket that is currently open. Please don't hesitate to respond to the ticket should you have further questions or concerns.


~ AJ
Upwork

Please kindly help ๐Ÿ™

 

My Upwork account was suspended 5 days ago. I have provided all the requested information but I can not get any meaningful answer from Upwork Support Team.

 

We have almost 30 people in our agency. They are from Ukraine. This hold is influencing us very much... moreover it's a war in Ukraine... which also influence us a lot.

 

Our agency was on Upwork for 2 years and we made 600K USD, and we have completed more than 300 projects. We paid tens of thousands of US dollars to Upwork in commission fees and I believe we do not deserve such treatment to us, i.e. silence.

I know that some agencies on Upwork have a chance to have a personal manager who helps them. How to have one?

 

We want to grow and not be on hold.

 

Ticket #37416875.

 

Kind regards,

Myroslav

Hi Myroslav,

 

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

Please avoid creating several posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!


~ AJ
Upwork

Annie, thanks for your reply! I apologize, but can you please give me more clarity? Can you or your colleagues check my ticket, its status, etc.

 

Sorry, but this is not what we expected from a company like yours.

 

In 2 years on Upwork we, i.e., 30 people of my agency (and their families), depend on you (i.e., Upwork), and these people want a concrete answer which they can not get already 5 days.

 

Kind regards,

Myroslav

Annie, do I deserve an answer?

Hi Myroslav,

 

Thank you for following up. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Upwork
e4ba8f32
Member

My account was suspended. I was asked to reverify my ID which I did by providing all the relevant documents.

 

It's still being reviewed. I was asked to comply with ToS moving forward and suggested creating an agency. I am all set and read through the article and wish to create an agency, but I am unable to do so. It's been 5 days since my account has been restricted.

 

Kindly Advise

Jacklyn G.

Hi Jacklyn,

 

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible. We seek your patience and utmost understanding while sorting this out for you. Thank you!


~ AJ
Upwork

Hey Annie,

 

Awaiting a positive response from the team.

Jacklyn G.

The same for me and my agency. 6 days of waiting. No clarity.

yehor-oleinyk
Member

Hi,

 

We were scheduled to call today at 8:30 am PST. so I joined at 8:27 am PST and waited for 20 minutes. but nobody was there. Any issues? It's a really bad experience these days...

 

~Yehor

Hi Yehor,

 

Thank you for reaching out. I can see that you've already updated your support ticket regarding your concern. You can access your support tickets here. Kindly allow some time for the team to follow up with you and assist you further.

 

~Andrea
Upwork
mackdiesel
Member

I have been trying to reach someone (anyone) at UpWork for about 18 hours now regarding an urgent matter!

I have called, I have open a ticket and I have left voice mail messages and yet not a single person has bothered to address my concerns.

 

I tried reaching someone at UpWork overnight to no avail and it is now nearly 3pm the next day and I have still been unable to contact anyone regarding this very urgent matter and I am growing ever more concerned that if this issue cannot be addressed in a timely manner on a weekday that the odds of me getting any resolution whatsover over the weekend are near zero and that is 100% unacceptable.

What does it take to get someone from UpWork to respond to a Freelancer / Client & Agency Owner in a timely and professional manner?????

Hi Mack,

 

I can see that you've been in contact with the appropriate team about your concern and several support tickets have been set up. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. You can always check this page for updates on those tickets and feel free to communicate with the team if you have questions or need further assistance.

 

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you accordingly and more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork