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b9cdfe15
Member

Checking if the site connection is secure issue in upwork time tracking app

Hi,

 

I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."

 

I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!

 

Thanks,

shirin.

15 REPLIES 15
82c7065b
Member

Make sure you are using the updated version of the Tracker. If this is
already updated then restart your app and desktop. Hope this will help. One
more thing if you are using VPN then turn it off while starting the
tracker, once the tracker starts counting time you can turn on your VPN if
needed.

Thanks,
baha52
Member

Same problem, did not solved yet. I have done similar things,  but could not able to solve it.

cebd605e
Member

Same problem for me, what are the perfect solutions to solve this issue?

812dd08c
Moderator
Moderator

Hi Shirin and Valued Members,

 

Thank you for reporting this here and we sincerely apologize for the inconvenience. Can you please try closing the app and logging in to your Upwork account from your internet browser? Then, clear your cookies by going here and restart the app. You may also want to check this help article for known fixes with your Desktop App. Let us know if the issue persists and we'll look further into that for you.

 

~ Arjay
Upwork

Honorable,

I tried the first step (clear cookies) but I didn't find any changes. And my desktop app is the same as before. What should I do now?

Regards,

Nayem

I tried the same step but still unsuccessful.

I already followed the instruction, uninstall and reinstall the app but still getting the same message.

"Checking if the site connection is secure"

 

What shall we do to solve this issue?

Thanks!

leah_estrellado_0-1669073938674.png

 

Hi Leah,

You can boot up your windows. After that If the problem persists then, you have to change your internet connection (IP). I solved this in the same way.

 

Best wishes,

Nayem

Hi Abu, 

 

How to boot up windows? I already tried to use a VPN but still doesn't work.

 

Thanks!

You can search for it on any search engine and there are many videos to learn. Must not use VPNs when using Upwork or time tracker apps.

Thanks Abu. I'll search on that.

 

 

Hi Abu,

 

Thank you so much for your advise.

Everything works perfectly fine now.

 

🙂

Hey Leah,

 

You are always welcome Leah. Happy to see you have done everything perfectly. Best wishes to you.

 

~Nayem

how to solve this problem

Hi Arjay,

 

I can't get a hold with anyone to solve my issue on time tracker. It's still doesn't refresh.

It says "Checking if the site connection is secure".

And there's no support option on my account.

I need help ASAP.

 

Thanks!

38957a8a
Member

please share the solution