Apr 23, 2022 02:34:59 AM by Andy H
Hi Forum.
Recently, each time I attempt to log in to Upwork, I get a message that says, Confirm That It's You. I then get an Upwork verification code sent to my mobile, and I log in. Yet, despite a check in the 'Remember this Device box,' I get asked to verify my account each time. I've just logged in and out three times, and it's the same thing.
Should I open a support ticket for this, or is the two-step verification standard practice now?
Thank you in advance.
Andy H
Solved! Go to Solution.
Sep 15, 2022 10:13:13 AM by Rafik S
Hi, Nikola, I have the same problem as Andy H. Can you help me?
Thanks.
Oct 24, 2022 11:02:28 AM by Umar S
Hi Forum.
Recently, each time I attempt to log in to Upwork, I get a message that says, Confirm That It's You. I then get an Upwork verification code sent to my mobile, and I log in. Yet, despite a check in the 'Remember this Device box,' I get asked to verify my account each time. I've just logged in and out three times, and it's the same thing.
Should I open a support ticket for this, or is the two-step verification standard practice now?
Umar shahzad
Aug 7, 2023 10:59:31 PM by Edikan N
I login with my PC and forgot to logout, and then tried to login with my phone so I got a mail to secure my account if I wasn't me so I secure my account without reading the email, now I can't login with my phone
Aug 8, 2023 10:00:26 AM by Annie Jane B
Hi Edikan,
Thank you for reaching out to us. Are you referring to being locked out of your account? What troubleshooting steps have you done so far? Could you please share a screenshot of the error you're getting so we can further investigate this for you?
Jul 8, 2022 12:51:51 PM by Marcela T
I'm curious! Did Upwork really solve this problem for you? Why don't they show a simple solution in this forum thread?
Jul 8, 2022 03:01:07 PM by Arjay M
Hi Marcela,
Thank you for your message. For this particular issue/concern by users, the account needs to undergo a series of verification for security reasons and it cannot be disclosed here in the forum. Don't worry, rest assured that once you reached our support team, you will surely be assisted accordingly. Let me know if there's anything else I can assist you with.
Nov 4, 2022 03:29:34 AM by Gordan B
I'm pretty sure the reason the answer is not publicly disclosed is because they don't want to share which cookies you need to allow to avoid it. My advice would be to live with it and let Ghostery do its thing.
Apr 11, 2023 12:54:13 PM by Arjay M
Hi Ali,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You may access your support tickets and coordinate with the team here once your case is fully reviewed.
Apr 28, 2023 07:56:28 PM by Jitendra P
Facing the same issue. Can't log in without confirming my phone number again and again, don't really know what SSO is used for.
Apr 28, 2023 09:21:15 PM by Joanne P
Hi Jitendra,
I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Jan 9, 2024 11:14:24 PM by Kamlesh S
I am having same problem and it's quite irritating, please fix this isue
Jan 10, 2024 01:29:06 AM by Annie Jane B
Hi Kamlesh,
Thank you for reaching out to us. I understand that you're always being prompted to confirm that it is you who is accessing your account.
Have you tried checking the box that says "Remember this device" upon logging in?
Please also check if the clear browser cache/cookies on exit are disabled on your browser. If it is already turned off, please let us know if you are accessing your Upwork account using another device or computer.
If you have been accessing your account using the same computer and browser with no IP address changes, please provide a screenshot of the whole page that prompts you to verify the account again. Please also send us a screenshot of the support page result by going to this URL.