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f7fdfccc
Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

~Andrea
Upwork

View solution in original post

306 REPLIES 306
andregutierrez22
Moderator
Moderator

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

~Andrea
Upwork

:herb: Thanks

There is no identify verification option in my accountThere is no identify verification option in my account

25532f9a
Member

As the title says, I have moved to Estonia from Bangladesh for study purpose and have updated my location in the profile settings. My student visa allows me to work on Upwork. Is there anything else I need to do? There is a notification on my Upwork that, I need to re-verify my location within 7 days to keep my account active, but I don't know how. Any help?

Hi Ahmed,

 

Thank you for reaching out to us. You can proceed with uploading a government-issued ID from your country. Generally, your profile location should match your physical location. But we understand that sometimes, you may be residing in one country with an ID from another country so we’ll introduce a third step to verify your location.

 

If your profile location and your ID don’t match, we’ll automatically add this step to verify your location.

 

Please check this article for more information.


~ AJ
Upwork
b_boulkhoukh
Member

Same problem & I don't know how to solve it 😔

Hi Bouchra,

 

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork

Okay thank you so much I will  wait 

f3931b41
Member

Greetings

I hope you all are doing well. I am facing problem with my identity verification. Whenever i upload my ID card front, it says it will take few minutes, but after waiting for hours, it still saying the same and is not proceeding to the next step. What should i do as if i didn't verify my account by 4sep, they will put my account on hold.

Hi Muhammad,

 

Thank you for your message. I checked and noticed that your account is already verified now.

 

Thank you,

Pradeep


Upwork
7aa2d82f
Member

ID verification option not showing on my profile settings

Hi Stacy,

 

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork

Same issue. The ID verification option not showing on my profile settings. Please help. Thanks

Hi Michelle,

 

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork
398ac345
Member

Send a link or an invitation for verification

Upwork will send you appropriate details when they want to verify your ID. You cannot request to be verified.

352273d8
Member

hello,

I tried checking "identity verification" on my settings but it doesn't show up. I have been trying to contact support but to no avail. I kept getting the same error. And I want to verify my id so please help me...

 

**Edited for Community Guidelines**

First You Have To Change You Profile Photo And Update New With Full Face And Without Any Face Cover & Sunglasses

Because Your Profile Photo will Match With You Government Id 

And You Can Check Identify Verification  

 

Upwork will let you know when they want to verify your ID. You cannot request it. See help article below.


https://support.upwork.com/hc/en-us/articles/360010609234-ID-Verification-Badge

alimammiya
Member

Identity verification section is not showing in my profile setting?
So how can I get a Verified Blue Tick Badge on Upwork?

 

Screenshot (395).png

Help me!

Upwork will let you know when it is time to validate your ID. You cannot request it.

e6fc2d3c
Member

I opened my account last week and I've not been sent a ID verification mail to verify my identity.

Is it a must for all users to receive the mail,cause I haven't received mine and I feel it's getting late 

Hi Similoluwa,

 

Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork

Hello, I've submitted the scan copy of my passport for "ID document verification". It has been almost 5 days but it is not verified yet. I've completed one job and I also have on going job on upwork. If it is not verified by 8th September my profile might be on hold.
What should I do now ?

2022-09-06 07_33_49-Start.png

2022-09-06 07_38_03-Start.png

Hi Sazid Ahmed,

 

I have reached out to the team handling your case and they confirmed that your ID has been verified. You should see the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.

 

~ Arjay
Upwork

Thank You so much.
If I need any help in the future, I would ping you.

02e198fa
Member

Hello! I had tried to upload my ID but failed quite a few times because I couldn't get the photo exactly right. Now, It says that In order to be able to try again I need to contact customer support since I ran out of attempts. The only issue is though, is that when I go to try and contact customer support, nothing shows up. It automatically sends me to the bot support chat- which doesn't help me whatsoever. I can't find where to contact- and nowhere I look leads me to it.

 

Any help would be great.

Hi Entity,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Please also check this article on how you can get connected with one of our agents using the Support Bot moving forward.


~ AJ
Upwork
f4c514a5
Member

Hello!
I need to get verified. I am a citizen of the Russian Federation and now I live in Ukraine. I have a rental agreement for an apartment and a utility bill. Can I just take a picture of these documents and send them (they are in the official language of Ukraine - Ukrainian)? Or do I need to translate these documents from Ukrainian into English? My name is on these documents, but it is written in Ukrainian. What should be done?

Hi Darya,

 

Thank you for reaching out to us.  I would like to clarify that you can send the image of the documents preferably in PDF format in the original form and language. Feel free to check out this help article for the list of acceptable documents for verification.

 

~ Nikola
Upwork
bdsaiful24
Member

I have submitted my ID, already has gone 3 days but till now not yet verified, or any other notification.

abuhanif101
Member

My ID name is abuhanif101 . i don't know my ID aproved or not aproved and verified or not verified .

I waited for a long time and was patient

fe7bc56e
Member

just i am feeling this prpblem i can't search in my profile setting in identity verification 

did you solve it??

0abebdae
Member

Hello I have been waiting for almost a week now for my account to be verified with my drivers license i provided but keeps saying "wait 1 buisness day to be verified " but it has been more than a week already and need this fixed as soon as possible!! I have 2 clients tomorrow and i will not be able to start without being verified as the application has told me tomorrow is the last day to get verified and can not accept anymore until it's verified ! PLEASE HELP ME ASAP!! 

I have created a support ticket but no luck getting resolved Urgently. Ticket number is #36814140 for reference.

 

Thank you in advance.

Hi Joseph,

 

Thank you for your message. I am pleased to inform you that your verification is complete now.

 

Thank you,

Pradeep


Upwork
87d1b64e
Member

Hi, I have uploaded required document on 3 sep 2022, but I am still facing this issue ''Action required: Verify your identity by 09/10/2022 UTC to continue winning jobs on Upwork."Kindly assist to resolve this prob.

Hi Muhammad,

 

Thank you for your message. I am pleased to inform you that your account is verified now. 

 

Thank you,

Pradeep


Upwork
rekhaprasad
Member

Hi,

My profile is 100% completed however not able to do ID verification.

Can anyone please suggest how its works? 

It will be a great help!

 

Thanks! 

Hi Rekha,

 

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~Andrea
Upwork