Suspended Account

[cybercom]

Hello,

We are agency and we had an account with upwork since many years. We were busy with the other work. Since last few years we were not accepting the freelancing work due to business contracts.

Now we want to start with the freelancing work again. When i login to my account i see a message "Your account has been suspended". We alreay have work history on upwork. Can someone help me to get the account active.

Thanks & Regards,

[fe525aa1]

I posted my first job post on upwork 

I received a congratulations on my account. 

And now my upwork account is suspended. 

[martina_plaschka]

So what happened between #2 and #3?

[AndreaG]

Hi Mark,

I checked and it looks like our team has sent you an email notifying you of the situation. Could you please reply directly to that email so our team can review and assist you accordingly?

[sirlarry419]

My account was suspended and i was asked to go through the 'Terms of Service.' which i have.  

[monir1122]

Today when i login my account i saw that a message upper side show that my account has been suspended. Please contact customer support. when i visit support page and request i saw that 6 years ago i requsted for id verification. now i want to verify my ID , How Should i do ??

[AndreaG]

Hi Monir,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[1078b811]

Hello, I haven't logged into my upwork account for 1 month to complete other works. When I log in today, I get the warning "Your access to Upwork has been restricted". When I entered the support page, I could not see the new support request creation page, as if it was removed. Can you help me please ?

[PradeepH]

Hi Ahmet,

Thank you for your message. I do not see any restrictions on your Upwork account. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[hopa-]

Hello
I have another account (I made this one to only post the issue here) that is suspended,
I did submit two tickets and have no replys for more than 5 days
I really dont know why!
I am the victum here and Got scummed by that client!
Please help me!

[ArjayM]

Hi Hopa,

I'm sorry to hear about the experience you had with a client. Can you please send me a PM (Click on my name) with the email address associated with your suspended account? I'll be more than willing to check on that for you and will surely assist you accordingly. Looking forward to your response.

[hopa-]

I sent it

[ArjayM]

Hi Hopa,

I did receive your message. I can confirm that you were able to reach out to the relevant team with the same concern and request. Kindly allow our team time to review your case and you should be getting an update on the email associated with the account you need assistance with.

[hopa-]

then can you give an an answer to these question if possible ?
1- how long does it need Upwork team to solve this! it already been 6 days?

2- about the money that was cutoff from my account! is that money in Upwork possittion now? or it is returnet to the scummer client?
3- My main concern is not the money more than the account it self as I am working there in a full time job, so what would be the status of that! as I dont want to work for another month and the money is taken off from me or the account is prementlly suspended!

[759e32fa]

Hi Hopa,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

We seek your patience and utmost understanding while sorting this out for you. Thank you!

[hopa-]

they already change the status to closed (this is the third time) without replying to me!

[g_machogu]

I'm using a neighbors account because i cant even use this community forum using my account. Upwork suspended my account and i want to withdrawal my available balance. Why do they have to remain with my money yet they have suspended my account? I cant do anything,  even withdrawing the available balance. I cant manage to raise the refund they want. Because the client is requesting for the work i already provided. she has the work, she is using my work and yet she is asking for a refund.  We started the work earlier this year and she has been approving the payments. I cant manage to refund $5850.. I cant get that money. I just want my available balance because they have already suspended the account. They said they can only reply after issuing the refund. So they cant even reply to my messages. What of my balance? Any help?

[ArjayM]

Hi there,

Please be reminded that using other users' accounts is a serious violation of Upwork's TOS. Please note that for privacy reasons, we cannot share information about another user’s account which we hope you understand. Could you please try to contact us directly on any social media you prefer here so that we can assist you more efficiently?

• Upwork Facebook
• Upwork Twitter
• Upwork Instagram

[f1ccc010]

My account was suddenly suspended.

They asked verification, so I did it, but not activated yet. When I click the ticket link, it redirects to the jobs page.

[JoanneP]

Hi Haley,

I checked your account and it looks like you have already submitted a reply to the ticket successfully. Please allow time for our team to get back to you on the same ticket to assist further. 

[m_sajib_bag]

HelMy ccount has been suspended?

I don't know my fault and how I can get back my account,
could you tell me the reason for suspending the account..?

the investigation is not clear what the investigation he did

[PradeepH]

Hi Mirza,

Thank you for your message. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[1f59cdac]

my another upworks account has been suspended ?please help

[NikolaS]

Hi Mohd,

Thank you for reaching out to us. Please refer to the support ticket you received on your other account so that our team can assist you further.

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[767ff974]

Hello

I submitted a suspension appeal on my original account ( **Edited for Community Guidelines** ) on 30 Aug and still got no response, I have sent email and no one respond me, please let someone of the team follows my case and address it. 

( I will close this account once I get a response )

Regards

[ArjayM]

Hi Acc,

I can see that you've been communicating with the relevant team regarding the status of your account. Please don't hesitate to communicate through the email associated with the account you need assistance with so that the team can assist you more efficiently. You can send a follow-up to the team as well by sending an email requesting updates.

[PradeepH]

Hi Pauline,

Thank you for your message. I checked and noticed that the restrictions were placed due to failed billing method. I see that you have already updated your billing method and the account has been already restored now.

Thank you,

Pradeep

[8d403d88]

Simply put when I make an account and a job post, the next day my account gets suspended. I emailed and tried to fix the issue and understand why my account got suspended and what can be done to lift the suspension. Then a lot of the time they say login to talk to someone about it but I can't login cause my account is SUSPENDED. Can someone please help me?

[spectralua]

What kind of job are you posted? Maybe some rules violation there.

[8d403d88]

It was nothing bad, just some youtube marketing stuff

[AndreaG]

HI Shah,

I checked but don't see any limitations on your account at the moment. Are you referring to a different account? If so, could you please click on my name above this post and send me a private message with more information? Thank you!

[scssguru]

Hey, Community Members My upwork account has been suspended and I received the following messages from upwork kindly let me know Will upwork recover my account? 

**edited for Community Guidelines**

[AveryO]

Hi Moheen, 

Since this is already being handled by another team, it would be best to continue communicating with them regarding your account concern. Please know that if you respond to a ticket, it will go to the team's queue automatically. The team will reach out to you once they get to your ticket in the queue.

[freshface_thomas]

Hello, my account got suspended 9 days ago without any notice. I'm contacting the support every day, no-one ever got back to me. This is ridiculous, since I wanted to start hiring. Here is my support ticket https://support.upwork.com/hc/en-us/requests/36903209?page=1 can someone look into it? Again, 9 days seems to be a bit ridiculous.

[AveryO]

Hi Tomas, 

It looks like your account has already been reinstated. Since you no longer need this account where you are posting from, please close the account by following the steps here.

Let us know if we can further assist you with anything. 

[ilannamandel]

For some reason, each time I click on a project I'm interested in the SUBMIT PROPOSAL button is greyed out. Anyone know why? 

[ArjayM]

Hi Ilanna,

I'll have one of our team members review your account status and assist you further with your concern. Kindly expect an update here and on your email once your case has been fully reviewed. Thank you!

[2709d9ed]

hi,my account got suspended. I didn't break any rules of upwork. I also submitted all the required documents they wanted to re-verify my account. And I am not getting any response from email even after 48 hours. What can I do now?

[PradeepH]

Hi MD Shaharear,

Thank you for your message. I am sorry to hear about the action taken in your account. Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

Thank you,

Pradeep

[48169a96]

I have a case open with an agenct named **Edited for Community Guidelines**, she requested I verify my account.

I have responded yet it has now been 4 days with no reply from her and I am unable to use my ccount until she verifies me.

Can you please notify her to get back to me, or assign me a new agent.