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The beneficiary name is mismatched

Hi,

 

I am unable to verify my name with bank account name. Can you please reach out to me as I need to get this verified. Previously it was added and last year - I did without funds too. Trying to keep the same acount. Please assist. I can share account details if needed. Thanks, Raj **Edited for Community Guidelines**

ACCEPTED SOLUTION

Hi Duong,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If itโ€™s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

 


~ AJ
Upwork

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291 REPLIES 291

#Upwork #India

rjyadav
Member

Hi Raj,
Your account name and bank account holder name must be same other wise you can't verify your payment method

luiggi_rosado
Moderator
Moderator

Hi Raj,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork
lubnaokasha
Member

Hi,

I added my PayPal, but it didn't work because the name didn't match, but it is the same name. My verified name is just differ from my PayPal name in capital letters. How I can solve the problem.

Kind Regards

 

Hi Lubna,

 

I'm sorry to hear you're having trouble with this. I shared your concern with the relevant team and you will be receiving an email shortly with more information about the next steps to take.

~ Luiggi
Upwork
khafrakhaled
Member

Hello, The issue has gone unresolved for more than 48 hours now. My profile still displays the "The beneficiary name is mismatched" message. It would be great if you could assist me with this. Regards!

Hi Khaled,

 

I have reached out to the team handling your case. One of the members has sent you an email with more details and instructions on how to resolve the issue. Please refer to this support ticket or your email and don't hesitate to communicate if you need further assistance. Thank you!

 

~ Arjay
Upwork
5ec5e2ff
Member

Hi, 

I'm hoping to get help from someone on the support team

I am attempting to add a new bank account to my account but Upwork will not accept it because the first name on my profile does not match the first name on the bank account. This is because I go by my middle name and I want that reflected on my profile. I have already verified my identity by submitting my driver's license and taking a selfie and that was approved. I have a verified identification check mark on my profile as well. 

Can anyone point me in the right direction on how to resolve this? 

Thank you in advance! 

Hi Audrey,

 

I have reached out to the team handling your case and I'm pleased to inform you that the name mismatch on your account has been cleared. Please also note that the team has taken action with your verified name to reflect to make sure that it reflects your second name. Let us know if you need further assistance.

 

~ Arjay
Upwork

Thank you so much! 

duong-chan
Member

The beneficiary name is mismatched even though I already had my account verified. Please send me an instruction of how to fix this! Thanks!

Hi Duong,

 

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If itโ€™s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

 


~ AJ
Upwork

Thanks Annie, the issue has already been fixed.

Hi annie

 

I am unable to verify my payment method too they send me that (Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.) but my name in up work is the same name as my payment method, can you help me, please?

Hi Youssef,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep


Upwork

Hi Annie, 

I have the same problem. I want to add as a payment method my company's bank account and I have an authorization letter from my company, but I don't know where to send it. 
Please help me to complete this task.

 

Hi Sergei,

 

Thank you for your message. I do not see any Agency or Company profile on your Upwork account. Please note that your payment method must match the name registered on your Upwork account. 

 

Thank you,

Pradeep


Upwork

Hi Pradeep, 

My Company (Foundation) does not have account on Upwork. I have a corporatized bank account from the Foundation and want to use it. Can attach the authorization letter, just show me where I can do it.

 

I have done this. It takes you to a bit and then to a place to leave a message in perpetuity 

My individual checking account, ending with **Edited for Community Guidelines**, gave the error: "The beneficiary name is mismatched." I can provide a document that proves the bank account is mine. Can you fix the status of the account?

Hi Dilara,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork

Hello, I just go activate a bank wire transfer through my Agency account and I'm facing an issue with The beneficiary name is mismatched. Please help guide what is the problem and why I am facing this issue.

Hi Muhammad,

 

Thank you for your message. I checked your account and noticed that your payment method is already accepted and will be active after Nov 25th.

 

Thank you,

Pradeep


Upwork
15b27d89
Member

Hi,

I am having the same issue aswell. I keep getting a verification error saying that my ID name does not match the name on the bank account even though it does. I have escalated a ticket, still haven't heard from support.

Hi Faheem,

 

Thank you for reaching out to us. Generally, it may take 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

Also, kindly note that for security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.

 

Since you have an open support ticket, you can access it here. Note that support requests are responded to in the order they are received. Please allow 24-48 hours for the team to follow up with you and assist you further.

 


~ AJ
Upwork

Hi Annie,

 

Thank you, the payment method was verified.

226e6127
Member

My upwork account name did not match the name in my bank account so that my direct to bank payment method has been deactivated. But I have edited my bank account details and matched it with same name as here in upwork. It is been over 48 hours now and payment method still could not be activated. Any help from the customer support to activate my payment method as soon as possible?

Hi Salma,

 

Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

 

~ Nikola
Upwork
arsh_lu4494
Member

I just have this issue for the first time. I don't know why and what happened since I never changed anything from my own profile over the years nor in my payment method. I contacted support but only gave me the option to submit a ticket. Received their email that they manually reviewed my profile and says the information is mismatched. I really need help in how to resolve this as I have been waiting 3 weeks to withdraw my funds and then found out I can't.

Hi Arshelyn Jane,

 

I reached out directly to the team handling your concern and they've confirmed that the name mismatch on your account has been cleared. Your payment method is now active. Let us know if you need further assistance.

 

~ Arjay
Upwork

Thank you for helping out Arjay! May I know when will my payment method be active?

I think I got my first concern corrected because when I tried to withdraw, it allowed me to do so but then it failed and I can't withdraw funds still. Can you please help me on this as I BADLY needed the money. Thank you

Call upwork they will help you

 

I actually tried, but they still ask me to create a report ticket. I also was routed to their voicemail to get back to me but no one called.

Arjay,

 

I'm getting this issue when I add a new local bank account and remove the previous one.

 

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.
 
Also, it is saying "The beneficiary name is mismatched".

Please help resolve the issue your help would be highly appreciated. 

Thanks

Hello Nikola,

I just added my Local bank account and Upwork is saying that "The beneficiary name is mismatched". I am frustrated and looking for help with where to go to raise the ticket. If you could help would be highly appreciated.

Thanks,
Bilal

Hi Muhammad,

 

Thank you for reaching out. It looks like the name mismatch on your account has been resolved. In general, it would take 24-48 hours for our team to review and resolve the name mismatch on your account.

 

Please also note that newly added payment methods will be active after the 3-day security period.


~ AJ
Upwork
elodiebdx
Member

Hi,

I have the same problem. I added my new bank account details to withdraw funds but it has been deactivated because the beneficiary name does not match my name on Upwork. I had the same problem before as I use my husband's name. I have already provided you with my marriage certificate and my ID, what more can I do?

Can anyone help? Thank you in advance!

Hi Elodie,

 

Please allow 48 hours for the team to review the name mismatch on your account.

 

~Andrea
Upwork