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[ArjayM]

Hi Sandra,

I can see that you've been communicating with one of our team members regarding your concern. A support ticket has been created and the team handling your case will be in touch as soon as possible. I highly suggest you continue communicating with our team through that ticket for updates and further assistance. We seek your patience and understanding while we sort this out for you. Thank you!

[sandratansh]

Hey Arjay, thanks for your reply. But is there any faster way? Because it has been over a month already.